Service Delivery Coordinator - Manchester, United Kingdom - Crown Gas & Power

Crown Gas & Power

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Division - Customer Service

Job title:
Service Delivery Coordinator

Position type:
Full time

Level / Salary range:

Reporting to:
Customer Operational Manager

Job description

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, fast growing, customer centric business._

Benefits

25 days holiday
Flextime
Free parking
Wellbeing support
Onsite gym
Exciting social and team building events

The role

Our Customer Experience team has a requirement for a Service Delivery Coordinator with a primary function of managing all account queries through a first-class customer centric approach.

As an independent energy provider our strength is in the quality of our service reflected in the knowledge and enthusiasm of our staff.

Responsibilities

Act as the primary point of contact between Crown Gas & Power and our key accounts
Manage and resolve a wide range of account queries
Communicate Change of Tenancy (COT) performance and assist the COT team in resolving any issues within agreed servicelevel agreements (SLA)
Continuously develop the service offering to our key accounts
Communicate any billing issues from managing agents to the billing team and vice versa
Be the primary point of contact for the AMR roll out programs making the business aware of any challenges and performance of the program
Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
Support the launch of new products of services through effective internal and external communication
Make the business aware of competitors and their offerings in the market
Support backoffice in providing aftersales support and customer care
Various standard and adhoc reporting
Attend offsite client meetings when required

Desired personal attributes

Excellent organisational skills
Selfmotivated
Excellent verbal and written communication skills
Good arithmetic skills
Computer literate with strong Excel and Outlook skills
Excellent attention to detail
Good at working as part of a team and individually

Advantageous skills

Industry experience
Account management experience

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.

Salary:
From £23,000.00 per year

Benefits: