Customer Service Advisor - Bury, United Kingdom - Crown Gas & Power

Crown Gas & Power

Verified Company

Bury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Division - Customer Service

Job title:
Customer Service Advisor

Position type:
Full time

Level / Salary range:

Reporting to:
Customer Service Team Leader

Job description

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.

Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK.

We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed.

We are looking to hire likeminded people to join a business that is working hard to make a difference in our industry.

Benefits

25 days holiday
Flexitime
Onsite gym
Free parking
Paid social events
Mental health support

The role

To act as the first point of contact for all customer enquiries, ensuring that queries are actioned and resolved within specific timescales.

As Customer Service Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.

Responsibilities

Process change of tenancies that occur accurately and in a timely manner
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy
Type documents as requested
Keep notes on customer accounts up to date

Desired personal attributes

Excellent verbal and written communication skills
Strong organisational skills
Excellent interpersonal skills with the ability to establish credibility and build relationships
Excellent IT skills, with proven working knowledge of MS Office including MS Excel
Excellent attention to detail and a high level of accuracy in all areas of work
Analytical
Able to multi task and prioritise within a challenging environment
Able to work well both individually as well as part of a team
Flexible approach to work

Advantageous skills

Experience in working with data and / or file flow communications

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.

Benefits: