IT Software Support Analyst - Warrington, United Kingdom - Circle Recruitment

Circle Recruitment

Verified Company

Warrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**IT Software Support Analyst - Warrington
**Keywords: Service Desk, 1st line support, Helpdesk support, customer service support

An IT Software Support Analyst is required for a well-established private health care company with offices all over the UK.

This is a 1st line service desk support role, so mínimal experience necessary just a keen interest in beginning a career in IT - Fulltraining is provided

Ideally you will have experience across the following:

Experience working in either Customer Service or 1st Line IT Support.
Knowledge of MS Office and Windows Operating System.
Innovative with an ability to think outside of the box for customer service improvements.
Strong written and Verbal communication.
Organised with great time management skills.
A team player and overall people person.
Resilient and keen to learn
Strong problemsolving skills.

Job Responsibilities:

Responding to a triage of tickets using a methodical and logical approach.
Responding to outbound calls and user queries.
Providing effectively timely solutions.
Ensuring high quality customer service is always provided.

They are looking for a team player who can hit the ground running, this role also allows for career progression into a more senior role.

They are looking to pay between 24-28K with an opportunity for hybrid working and a comprehensive benefits package
**Keywords: IT Support/ Helpdesk/Support/Office 365/ Warrington/ 1st Line/ Customer Service