1st Line Support - Birmingham, United Kingdom - Matt Burton Associates
Description
Our client is theUK's biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of over
90,000 vehicles across 81 locations.
They have an exciting opportunity for a 1st Line Support to join the team based in Solihull.
As a
1st Line Support, you'll play a part in keeping some of the UK's biggest brands on the road, responsible for delivering an efficient and professional service to all customers. You'll be working within a fast-paced Service Desk environment, answer calls, log and triage of tickets. You will need to be able to give technical support to users and customers across a diverse range of systems, platforms, and infrastructure.
Requirements, Skills & Experience
- Working knowledge of 36
- NPPV Clearance
- Exceptional customer service and confident communication skills
- Experience using Microsoft Desktop operating systems
- Demonstrate a good level of troubleshooting.
- PC, laptop and tablet setup and configuration.
- Basic knowledge of troubleshooting mobile devices.
- Excellent and friendly attitude when dealing with users/customers both on the phone and in person.
- Be able to demonstrate your ability to work as part of a team to resolve potentially issues, but also work on your own to perform installations and project work when required.
- Ideally have 1+ years previous experience in a similar role
- Full Driving Licence, Ability to travel in the UK as required
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