Sales Support - Corby, United Kingdom - CWP

CWP
CWP
Verified Company
Corby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:


We're transforming lives, can you?
What do you think of when it comes to

Customer Support? Is it answering queries first time, or are you proud to strive for creating brilliant and engaging experiences that have the potential to leave a positive lasting impact on others?

Joining us as a

Sales Support & Training Coordinator, you'll be part of a

connected team who truly represent The 1:1 Diet by Cambridge Weight Plan values through providing

leading support and

customer excellence to our customers who are a network of self-employed consultants, being their first point of contact for the business.


Location:
Corby, Northants - Hybrid (2/3 days a week on site, including a team day on Wednesdays)


Hours of work:
Monday - Friday 09:00-17:00

In a varied role that combines

customer support,

consultant onboarding and

delivering virtual training sessions, we'll support you in getting up to speed with our business operations how we support our consultant network, utilising platforms such as

Zendesk,

Zoom and

MS Office.


Day to day you'll find yourself;

  • Building relationships with and acting as the first point of contact for our consultant network, managing queries and complaints through to resolution
  • Becoming an expert in all aspects of our Products, Plan and Programmes
  • Creating new, adapting existing and delivering content to consultant that is engaging and well received
  • Overseeing the UK&ROI selection and accreditation process, including adding and updating details within our ERP system
  • Working closely with other departments to provide insight on consultant activity and feedback
  • Supporting the planning and scheduling of our annual event calendar and administering consultant invites and attendance

Am I right the right person for this job?
You'll have a passion for providing

excellent customer service with demonstrable experience in

resolving customer queries, that has ideally been developed within a

customer facing role in a product or service environment. Other key success factors include;

  • Confident in your ability to create and present and engaging PowerPoint presentation, both virtually and/or face to face
  • Being an effective communicator, with an engaging persona
  • The ability to bring fresh ideas and knowledge, with the desire to continuously improve ways of working
  • Experience of using Zendesk and a Learning Management System (LMS) is desirable but not essential

About Us:


The 1:1 Diet, originally known as The Cambridge Diet, was launched in the UK in 1984 and has helped thousands of people worldwide lose weight and live healthier, happier lives.

Together, we will make a difference by transforming more people's lives through the profitable development, manufacture & marketing of effective weight management products and plans supplied by direct selling entrepreneurs across the world.

We're an Employee-Owned company, with the ambition to create long-term ownership value for all our Employees who we call Employee Stakeholders, this comes in different forms, such as our reward and benefits package;

Business Performance Award (bonus) - up to 20% of your salary

Annual Profit Share - a % of your salary, we're employee-owned so it's only right we share our success with you

10% Employer Pension Contribution, that's right we'll put 10% into your pension
- Up to 30 days holiday a year with our holiday purchase scheme

Celebrate your birthday without being at work, take the day off on us

Healthcare Cash Plan where you can claim £££'s back and potentially avoid waiting times
- Bi-annual health check-ups - think of an MOT, but for you, not your car

Free products, as many as you like

Enhanced family leave, for the moments that really matter

We encourage you
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