Service Desk Analyst - Edinburgh, United Kingdom - FPSG Connect

FPSG Connect

Verified Company

Edinburgh, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analyst
FPSG are proudly working in partnership with a large UK based professional organisation for their office in Edinburgh.

Due to the development within the organisation, we are looking to add an experienced Service Desk Analyst to the team.

This will be a Monday to Friday position that is fully office based with a highly competitive salary and a fantastic culture to be part of.

You will have months 1st/2nd line experience, preferably within the financial, legal or other professional services sector and be passionate around all things IT.

You will play a vital part to the organisation by being first point of contact for all IT related requests i.e PCs, apps, printers, companies direct software, new integrated technologies etc.

The Role

Answering, logging and prioritising all 1st / 2nd line calls.
Find processes to successfully resolve tickets.
Communicate verbally and written to all calls.
Organisation of all user accounts from set up, maintain and deletion.
Set up on site, meetings and home office workers.
Creating and maintaining documentation.
Support all technology (Dell Laptops, MS365, IOS devices, Mitel/VoIP systems, iManage doc management software.

About You:

months experience within a similar environment.

Excellent written and verbal communicator.
Proactive around system security.
Driven and flexible team player.
Highly approachable and willing to help.
People focused with a can do attitude.
Ability to work unsupervised.
Organised and able to work effectively through prioritising.

Reward:

A highly competitive salary depending on experience and you will also receive ongoing training to develop your skills. Office based working model is a really great way to be at the heart of the team. On going social events and much more that we look forwardto discussing with you.

Next Steps:

The hiring FPSG consultant for this role is **Barry McIntyre - Technology & Digital Recruitment Solutions.