Customer Care Advisor - Bolton, United Kingdom - Warburtons

Warburtons

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Bolton
Function:Quality
Job Reference:5110
Employment Type:Permanent / Full Time
Closing Date:15/3/2024
Title: Customer Care Advisor

Function:
Quality

Location:
Bolton Head Office

Salary:
Competitive
***
Are you a skilled Customer Care Advisor with excellent customer advice / suppoprt skills interested in working at the UK's largest bakery brand?

The Recipe

The Role

Essential Ingredients

Previous experience gained as a Customer Care Advisor, ideally gained within a customer care environment
Systems: Experience with CRM; Confident knowledge of using IT programmes including PowerPoint, Excel and Word
Excellent communication skills: Articulate; excellent verbal and written communication skills.
Excellent relationship builder

- ability to liaise with people at all levels in the organisation, building rapport and establishing credibility to resolved queries and complaints quickly.

Ability to make timely decisions and take account of wider business risks and implications
Confident and experience of dealing with difficult customers
Ability to remain calm under pressure and in crisis situations
Able to maintain confidentiality when dealing with sensitive situations

Extra Dough

You will want to know what your bread is worth:

Competitive Salary
A slice of the annual profits (discretionary profit share)
Family time is important to us, and we know it will be to you, so you'll have 5 weeks holiday and bank holidays with the opportunity to buy an additional 5 days each year
Award winning pension scheme
Products you will love along with deals and discounts for you and the family through our Extra Dough website
Support for your health and wellbeing, access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service
We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.