Estate Services Coordinator - London, United Kingdom - Islington Council

Islington Council

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting to 5 Estate Services Coordinator posts across 3 teams.

The main responsibilities of the role are to ensure estates are maintained at the highest possible standards of cleanliness, safety, security and appearance.

We have an opportunity for a motivated, customer-focused team players with a genuine interest in housing, to help us deliver excellent housing services and take forward our exciting and challenging improvement plan.

The main responsibilities of the role are to ensure estates are maintained at the highest possible standards of cleanliness, safety, security and appearance.

In addition, leading a team of caretakers, responsible for all aspects of their line management, including: overseeing and supporting their training and development, conducting of regular one to one supervision meetings and assessment of health and wellbeing, health and safety compliance, performance, conduct and sickness absence management, in accordance with Council policy and procedures.

You will be responsible for monitoring and taking corrective actions of services associated with estate management functions, such as waste and recycling, grounds/greenspace maintenance, communal repairs and estate lighting.

You will be required to work collaboratively and develop strong working relationships with other teams and partner agencies, such as refuse, repairs, new build and project teams, tenancy management, community safety, police etc.

You will also work closely with residents and resident groups to ensure their enquiries and requests for service improvements are met (in so far as is reasonably practicable).

You will also be required to work weekend - approximately 1 weekend in 10, for which an additional enhancement will be paid.

If you are interested in this great opportunity and have excellent communication skills and a sound knowledge of housing management issues, we would like to hear from you.

The Homes and Communities team is changing.

Our new, three-year Departmental Plan sets out an ambitious vision and set of priorities for the service that uses our unique position in and around people's homes to enable them to thrive and live well.

Closing date:
Sunday 3rd September 2023 at 23:59

Interviews:
To be confirmed

Management and Supervision

To manage a dispersed team of caretakers, (including the supervision of mobile relief and agency caretakers as required), to ensure they deliver a high quality and responsive service on our estates.

This will include (but is not limited to): dealing with induction and probation of new starters; allocation of work and setting clear targets; conducting and supporting training and development; conduct of regular one to one supervision meetings and quality conversations; assessment of their health and wellbeing; compliance with Health & Safety at work; performance, conduct and sickness absence management, ensuring that corrective action is taken where appropriate in accordance with Council policy and procedures; keeping accurate staff management records.

To be a motivational leader - coaching, inspiring, supporting and guiding your team to achieve their personal and service objectives, encouraging a strong team working and resident focused culture.

To develop a thorough knowledge of caretaker tasks and frequencies, Council HR procedures and relevant legislation and be able to implement these.

Effectively manage performance, analysing inspection reports as well as resident and Member feedback/complaints, to address areas of concern.

To ensure that appropriate staffing levels are maintained at all times.

To ensure caretaker lodges and welfare facilities are compliant with relevant health and safety regulations. This includes reviewing records of inspections, working collaboratively with H&S colleagues and dealing with any concerns to satisfactory completion.

To ensure caretakers order the appropriate levels of cleaning materials and equipment, ensuring Health and Safety legislation is observed, and they have adequate supplies and PPE to carry out their duties.

To provide caretaker supervision on a rota basis at weekends.

To assist as required in the measurement of caretaker workloads.

To have oversight of accurate records relating to caretakers storage and maintenance of machinery, materials and equipment.

Have an oversight of audit records for caretaker stores.
Service Delivery

To regularly inspect and monitor the estate services within the management area including estate lighting, horticulture, communal repairs, waste collections, play areas, sports pitches and garages, ensuring the services provided are meeting the highest possible standards of safety, security, cleanliness and overall appearance.

The frequencies of these inspections will be determined by Estate Services Area Manager and by procedural requirements. Inspections should be conducted with due regard to tenant representatives and Members involvement as required, with follow up rem