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Scheduler - Royal Tunbridge Wells, United Kingdom - Home Instead Senior Care

Home Instead Senior Care

Verified Company

Royal Tunbridge Wells, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Paid training

Company Description:

Our office was established in 2011 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description:

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

Understand and build effective and efficient schedules around our clients and CARE Professionals.

Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.

Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

Experience of working in a scheduling role.
Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilient and positive with excellent communications skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multitask.
Logical and analytical with the ability to work on own initiative and meet deadlines.

Qualifications:

Educated to GCSE level or above

Additional Information:

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.