Security Officer - London, United Kingdom - CIS Security Ltd

Description

We have an exciting opening for a Security Officer at an estate that offers fashion, beauty, food and culture in the heart of Chelsea.

The Square has over 30 chic stores, both established brands and unique boutiques, along with seven restaurants offering extensive al fresco dining.

The successful individual will be responsible for assisting in the day-to-day management of operational standards and be part of a team delivering a high level of service in a clean, safe and secure environment.

• Position
  :Security Officer:
• Location
  :London (SW3):
• Hours
  :50 hours per week:
• Rate of Pay
  :£12.

• Roster
  :Monday to Friday 07:00 to 17:00 (The occasional weekend will be required)

• SIA Licence
• Security & customer service experience would be an advantage
• High level of customer services skills is required
• Excellent written and verbal communication skills as well as customer service at all times
• Must have an excellent command of English Language & good IT Skills
• A friendly, professional, courteous and outgoing character
• To take pride in your appearance at all times, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.
• Have excellent telephone manners and facetoface customer care duties.
• Be confident you are able to undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

• Provide the daytoday Customer Service, Operational and Security function at Duke of York Square.
• Assist the Duty Manager in ensuring the smooth and efficient day to day operation whilst providing excellent standards of customer service and care.
• Carry our routine tasks as delegated by the Duty Managers, Control Room, and Management Team.
• Patrol all the areas of the scheme to ensure they are safe, clean, secure, well maintained and operating to appropriate standards, correcting, or escalating issues as appropriate.
• Respond to incidents and accidents as directed by the Control Room, Duty Managers and Management Team.
• Enforce the scheme rules evenly.
• Work with other teams to ensure a clean and wellmaintained environment.
• Highlight any health and safety issues to the Duty Manager or Centre Management and to those who may be in breach of requirements.
• Manage unacceptable behaviour by ensuring that customer and retail staff observe levels of behaviour
• Being visible at all times to provide a deterrent.
• Disbursing large groups
• Operate the Control Room on secondment as appropriate.
• Assist customers and manage any queries / complaints, where possible dealing immediately with the problem to satisfy the customer or escalate to appropriate personnel where necessary.
• Take an active role in all life support alarm testing process.
• Work with the Management team to develop the value for money delivered by the team, particularly during quiet periods (for example, extending overnight duties).
• Work with other teams for the benefit of Duke of York Square, developing new skills where appropriate.

• Ensure you understand the Duke of York Square brand and what it stands for.
• Be aware that, in daily activities, the Operations Assistant team will be seen as a representative of the brand.
• Ensure all activities are carried out to corporate and client guidelines and philosophy.
• Escalate issues with possible impact on Duke of York Square as appropriate

• Adhere to all company policies and procedures.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Attend training and development courses as necessary.
• Take reasonable care for the health and safety of yourself, colleagues and the general public who may be affected by your acts or omissions at work.

• Health care plan (HSF)
• Perk Box (HSF) discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. _