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    Complaints Handler - Epsom, United Kingdom - Kenneth Brian Associates Limited

    Kenneth Brian Associates Limited
    Kenneth Brian Associates Limited Epsom, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description

    Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team.

    The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home).

    Key responsibilities of the role will include:

    • Handling complaints in a timely manner, from initial contact through to resolution
    • Keeping customers updated throughout the process
    • Liaising closely with operational teams
    • Ensure that issues are resolved to prevent repeat complaints
    • Ensuring compliance with regulatory requirements
    • Keeping accurate records of all complaints

    To be considered for this role, you will need:

    • Previous complaints handling experience, ideally within a regulated environment
    • High level of communication skills, both written and verbal
    • Commitment to resolving customer issues to an exemplary standard
    • Computer literate with the ability to learn new systems

    We look forward to receiving your application.


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