Wellbeing & Inclusion Administrator - Glasgow, United Kingdom - University of Glasgow

University of Glasgow
University of Glasgow
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose

As a Wellbeing & Inclusion Administrator you will provide the full range of administrative services within Wellbeing & Inclusion which incorporates the Counselling Service, Disability Service and the Chaplaincy.

You will deliver frontline services providing all service users with professional and sensitive help and information, undertaking the role with a high degree of discretion and diplomacy and with the capacity to maintain strict confidentiality at all times.

Administrators will also have the emotional capacity for the containment and empathy needed to deal on a regular basis with troubled and troubling individuals calmly and effectively.


Main Duties and Responsibilities

  • To work with minimum supervision regarding all office administration and clerical duties and systems to ensure the smooth running of the office; recording and processing correspondences, processing client case files and general administrative work. To monitor service mailboxes and telephone lines and respond to general enquiries relating to provision within the Wellbeing & Inclusion team. To identify and escalate matters requiring senior level input and to ensure that enquiries are dealt with in a timely manner.
  • To provide a calm, professional and sympathetic frontline service to all students, parents, staff and other customers, acting as the first point of contact to ensure that potentially emotionally charged situations are contained and that a positive image of the service and university is created and maintained.
  • To provide clear information and advice for students, parents, staff and other customers directing them to sources of practical help so that they can make confident and effective use of them, while being mindful of departmental policies and procedures, for example, confidentiality and data protection.
  • To process and register student referrals, alerting other team members to potential problems so that clients receive prompt help appropriate to their individual needs.
  • To retrieve student data from the university's student record system MyCampus, and to input data to the department's bespoke databases (CORE NET and Target Connect) ensuring accurate and comprehensive client data collection. To produce accurate statistics of the year's activities for the service's annual report and report trends and conclusions to the Head of Service.
  • To monitor and maintain service webpages and print materials ensuring easy access to up to date information and self-help materials. To research, assess and order new and updated materials for the service as required.
  • Prepare documents, presentations and other materials to a clear brief, using established formats and standard software packages.
  • To collate information for FOI requests ensuring timely and accurate responses.
  • To raise and approve requisitions, pay invoices, issue goods received notes and carry out other financial processing using the Agresso financial software.
  • To support new colleagues when they join the team, sharing knowledge and role information.
Other

  • The service can operate up to 20:00, so flexibility in hours of work will be required.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:


A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or, Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6 in English and Maths, Scottish Vocational Qualification level 2 or 3 in administration) or equivalent, and experience of personal development in a similar role.

A2 Good knowledge of all Microsoft Office software.
A3 Knowledge of wellbeing and disability related issues affecting students in Higher Education.

A4 Understanding of relevant health and safety policies and procedures relative to this type of role, and the quality standards and outputs required.

A5 Knowledge of the Data Protection Act and working with confidential information.


Desirable:

B1 Knowledge of university systems e.g. T4 Web Publishing System, My Campus.
B2 Knowledge of the University's student support landscape.
B3 COSCA Counselling skills certificate or equivalent.
B4 Knowledge of the DSA process.


Skills

Essential:

C1 Ability to work collaboratively within a team.
C2 Excellent interpersonal and communication skills (both written and oral) and a willingness to develop these through new learning.
C3 Advanced listening skills and a developed sense of empathy.

C4 Ability to maintain role and appropriate boundaries with student clients, staff colleagues and other customers and also strict confidentiality.

C5 Ability to work under emotional as well as time pressure, whilst maintaining accuracy of work through attention to detail.

C6 Proficiency in use of financial record keeping systems such as salary forecasting and financial auditing system.
C7 Ability to
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