Claims Supervisor - Bristol, United Kingdom - DAC Beachcroft

DAC Beachcroft
DAC Beachcroft
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

Are you looking for a role where you will be intellectually challenged, but treated with respect? Or an environment where you can enjoy industry-leading work quality without compromising on client contact and business development? An opportunity in our market-leading Bristol Professional and Commercial Risk team may be for you.


The team


Our Professional and Commercial Risks Team advises insurers and professional organisations when they are faced with the threat of a professional negligence claim.

They act on numerous high value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers.

The team are particularly experienced in the deployment of alternative dispute resolution techniques, including mediation and arbitration.


DAC Beachcroft Specialist Claims Services is a market leading claims handling team handling several thousand professional indemnity claims on an outsourced basis on behalf of London Market Insurers.

It sits within the wider Professional Risk team.

Read on for more information about our specific vacancy and the firm as a whole.

Main Responsibilities

To provide a high-quality service to clients in the management of complex, sensitive and/or high value professional indemnity cases; providing supervision, line management and training to a team of Claims Handlers; and contribution to the management of the Claims Handling Function.

File Handling

  • Manage a varied professional indemnity caseload.
Supervision and Quality Control

  • Workflow management and quality control for the team including:
  • Reviewing and allocating incoming instructions.
  • Acting as a point of reference and control for the checking of case strategy as well as signing off reports on individual cases.
  • Conduct ongoing quality reviews of work produced by the team and assist with internal quality audits where required. Assume overall responsibility, with the Partner and Claims Manager
  • Senior Associate, for quality control and compliance with client protocols.
  • Ensure that the client's brand and methodology are promoted effectively in all dealings with third parties.
  • Ensure that the DAC Beachcroft brand and standards are maintained in managing the outputs of other panel firms.
  • Assist in the supervision of the accuracy and timeliness of management reporting and information across the team.
Management

  • Undertake line management responsibilities for Assistant Claims Supervisors, Senior Claims Handlers and Claims Handlers, including (for example):
  • conducting and providing feedback for performance reviews
- providing coaching, mentoring and supervision
- absence management
- motivating and engaging colleagues and overseeing wellbeing at work

  • Assist in the design and delivery of inhouse training and knowhow sessions on relevant issues and/or key developments in the professional indemnity field.
  • Contribute to recruitment activity, such as CV review and interviewing.
  • Attend, and contribute to, client and third party meetings.
Technical

  • IT literate with working knowledge of Word and Excel.
  • Able to work to deadlines and prioritise own workload effectively.
  • Able to progress tasks using own initiative, seeking guidance and input from Claims Managers
  • Senior Associates and Partners where appropriate
  • Confident oral and written communication skills
  • Confident negotiating skills
Knowledge

  • Knowledge of case management systems
  • Extensive relevant experience of professional indemnity litigation
  • Previous experience of supervising a team

Qualifications:


  • Solicitor qualification or equivalent by experience

Personal Skills

  • Client focused with an ability to build strong relationships with client and third party contacts at all levels
  • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities
  • Proactive and energetic with a tenacious approach to identifying issues and solving problems
  • Quality and customer service oriented with a concern for accuracy and an eye for detail
  • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential
  • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
  • Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field
  • Confident oral and written communication skills
About The Company
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities.

We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami.

We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and
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