Corporate Receptionist - Derby, United Kingdom - Mitie

Mitie

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 36581

Location:
Derby

Type of Employment:
Part time

Hours: 15

Shift:
This is a fixed term contract until February 2024. Mon - Fri 15:00 - 18:00

£ p/a

Job objectives and responsibilities

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties

To ensure all guests receive an excellent welcome and consistently deliver a great service
Ensure consistent, highquality support is supplied to the business
To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
To be responsible for booking car parking spaces for visitors
Use computer as an effective communication tool, inputting data as requested into excel and word document
Attend training as appropriate/online/out of house/selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To set a number of meeting rooms to 5star standard and to client requirements.
To be articulate and preempt the needs of clients and visitors
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
To communicate effectively with other departments
To communicate professionally with residents of the building (inc. buildingwide messages) and the client, providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
To assist with mail collection and delivery from the mail room
To support with other office duties such as photocopying and filing
To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
To assist in any other reasonable duties as required by your colleagues, Managers or clients

Person Specification

Excellent communication skills and exceptional attention to detail
Immaculate personal presentation endorsing the Signature five star image
Proven experience and understanding of an exceptional Customer Service delivery
Previous experience with visitor management and booking systems preferable
Excellent time management and organisational skills
Pro active, flexible and cando attitude
The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
Ability to deal with multiple requests simultaneously
Team player
Be innovative, identifying improvements and smarter ways of working
To be flexible cover full time hours when required, ie; annual leave/sickness