IT and Office Support Associate - Edinburgh, United Kingdom - Speech Graphics & Rapport

Speech Graphics & Rapport

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Operational (IT and Office) Support Associate (OSA) is responsible for supporting activities that facilitate the smooth running of our people operations, personal devices and access to software.

This role will deliver tools, consumables and the necessary support across the organisation to create and maintain a pleasant work environment, facilitating high levels of organisational effectiveness, efficiency, and safety.

They will also work closely with HR, Finance,and relevant infrastructure staff to ensure staff have the accounts and access (physical and digital) they need.

A key part of the onboarding process and source of support throughout the employee lifecycle, the OSA will help shape our culture and employee experience.

Ultimately, they will deliver a functioning working environment which is comfortable, safe, and a joy to experience, meaning that colleagues can produce their best work under the best conditions.

RESPONSIBILITIES:

As OSA you will be the lightning rod for all operational and setup queries and issues relating to our Edinburgh Office.

You will also be expected to:

Provide necessary support in relation to online services and tools to staff in all of our international offices:
Managing digital access and control for staff (creation of Google accounts, access to other online systems, password management, etc)
Provide first line IT Helpdesk support (password resets, account management, troubleshooting devices etc)
Provide necessary support in relation to office and IT equipment to staff in our Edinburgh offices
Maintain the General office IT equipment setup and maintenance (Zoom rooms, printers, devices etc)
Take ownership of the IT onboarding process (assigning device, laptop setup, accounts access etc)
Maintaining internal asset management records
Assist with onboarding of officebased staff (ensuring H&S checks, allocating access passes)
Coordinate office installations, refurbishments and maintenance efforts
Manage the upkeep of office space, equipment and supplies to meet health and safety standards (coordinating with IT Infrastructure staff and relevant stakeholders)
Serve as the point of contact for suppliers and contractors
Ensure all operations are carried out in an appropriate, costeffective way (research and compare suppliers and service providers to ensure best price, reviewing utilities consumption, managing office supplies budget)
Assist HR and Infrastructure/Engineering in updating and maintaining office policies as necessary
Ad hoc support on IT tasks and office management duties

Requirements:

REQUIRED SKILLS:

Organised
Good communicator
Sense of urgency
Experience setting up/maintaining office IT equipment
Experience of troubleshooting both Windows and Apple devices
Proficiency in Google Workspace and MS Office
Knowledge of entrylevel IT support systems (Google Admin, password management tools, )

DESIRABLE CRITERIA:

The desirable criteria are a bonus and not firm requirements to apply._
Relevant experience in a similar role
Experience of working with geographically dispersed teams
Training in H&S, First Aid, Fire Evac etc

ABOUT YOU:

We are looking for someone who enjoys what they do and whose skills and knowledge we can help develop and nurture in a busy and engaging environment.

Due to the nature of this role the OSA will be office based, working from our Edinburgh office location 5 days per week.

Benefits

The Company

Benefits
This position will join an incredibly talented and diverse workforce as part of a pioneering and visionary technology start-up.

In return you can expect:

28 days holiday, plus additional time off over the festive period
Optional private healthcare
Annual Learning and Development budget
Anonymous health and wellbeing platform

Other info:

Our current office is located within Codebase Castle Terrace, initial interviews will take place at this location.

We are in the process of viewing and securing a new exciting office, this will be located in Edinburgh City Centre.

Diversity is something we value at Speech Graphics, with 14 different nationalities represented and a third of the positions in our company being held by women.

Please note this is an Edinburgh, UK based role and applicants will require legal right to work in the UK.