Customer Care Coordinator - Hatfield, United Kingdom - Howells Solutions

Howells Solutions
Howells Solutions
Verified Company
Hatfield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Care Coordinator

Hatfield

New Build Housing
Howells are currently recruiting for an organised and driven Customer Care Coordinator based at an office in Hatfield. They are a multi awarded winning business with a reputation for providing fantastic training, development and progression.


Customer Care Coordinator Key Duties:


  • Fully adhere to the companies standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
  • Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
  • Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
  • Liaise between Site Management teams, Customer Care Operatives and external Subcontractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
  • Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
  • Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
  • Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contracharges where applicable
  • Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
  • Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
  • Undertake postcompletion satisfaction calls to customers
  • Update weekly reports and distribute to relevant personnel
- promote and act in accordance with all Group values, systems, policies and procedures

  • Carry out the other appropriate ad hoc duties as and when required

Customer Care Coordinator Salary and Benefits:

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits.

**Applications
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