- Enhanced Training: Receive job-specific training along with a 3-month 'Business Essentials' course designed to set you up for success.
- Mentorship: Benefit from the guidance of your manager and a mentor dedicated to supporting you throughout your tenure.
- Hands-On Experience: Gain valuable hands-on experience by taking ownership of projects with expert support.
- A Positive, Inclusive Culture: Be part of the award-winning team recognized for Advancing Diversity in the Workplace and fostering a culture of trust, collaboration, and growth.
- Conducting trend analyses and utilizing data to forecast contact volumes.
- Aiding in developing capacity plans based on forecasts.
- Managing staff schedules aligned with forecasting.
- Optimizing schedules for sufficient coverage during peak hours.
- Establishing a flexible working schedule to ensure a healthy work-life balance.
- Monitoring real-time data and generating reports on key metrics.
- A recent graduate in a relevant discipline such as Business Management or Data Analytics.
- Strong analytical skills with keen attention to detail.
- Excellent communication and interpersonal abilities.
- The knack for interpreting data and providing solutions based on analytics.
- Ability to thrive in a fast-paced environment.
- Previous experience from a placement year is advantageous.
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Workforce Management Graduate - Penrith, United Kingdom - Fibrus Networks Ltd
Description
JOB TITLE:
WFM Graduate
JOB LOCATION:
Cumbria
TERMS:
1 year Graduate Programme
THE OPPORTUNITY
Looking for an opportunity as a WFM Graduate at a forward-thinking company? Join our dynamic team in Cumbria and kickstart your career in the Telecoms sector through our 1-year Graduate Programme.
You'll be part of a team of dedicated individuals striving every day to enhance the lives of our community members by revolutionizing Cumbria's digital infrastructure.
WHY CHOOSE US?
WHAT WILL YOU BE RESPONSIBLE FOR?
WHAT ARE WE LOOKING FOR?
OUR RECRUITMENT PROCESS
To become part of the Fibrus family, apply online via our Careers Site. Our Talent & Development team will guide you through the recruitment process:
Stage 1: A 15-minute screening call with a Recruiter to discuss your career goals.
Stage 2: An online assessment.
Stage 3: An interview with a Recruiter and Hiring Manager from your chosen department, with preparation tips provided in advance.
If you require adjustments, feel free to inform the Recruiter. Good luck and thank you for considering Fibrus!
At Fibrus, we champion diversity, promote equality, and oppose unfair discrimination. We are an equal opportunities employer, dedicated to selecting the best candidate for the role, regardless of background. We strongly encourage applications from underrepresented groups and support flexible working options.
Employment offers are subject to pre-employment checks, including references and qualifications. Your data may be retained for up to 12 months for recruitment purposes and potentially shared with partner organizations. Contact us if you prefer to opt out of data retention or sharing.
