Complex Case and Insurance Investigator - Northampton, United Kingdom - Sage Homes

Sage Homes

Verified Company

Northampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 10,000 new homes across affordable rent, shared ownership and social rent for individuals and families.

In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing.

Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

We have an exciting opportunity to join our Complaints team and specialise in managing complex cases involving multiple issues from various service areas.

As the Complex Case and Insurance Investigator you will primarily focus on the handling of complex cases involving customers with a multitude of issues, complaints, and the oversight of insurance claims, with a specific focus on personal injury claims and disrepair claims.

You will collaborate closely with our broker/insurers, service areas, and the legal team to ensure effective case management and resolution.

Duties include:

Handling complex cases that involve multiple issues originating from different service areas.
Conducting thorough legal research, gather evidence, and maintain comprehensive case files.
Collaborating with internal stakeholders to devise case strategies and develop action plans.
Managing insurance, personal injury and disrepair claims.
Liaise with our broker and insurers to provide them with accurate and relevant information about the claims.
Evaluate and assess disrepair claims submitted by customers, determining their validity and potential liability.
Ensure all necessary documentation is prepared, submitted, and maintained in a timely manner.
Liaising with the claimant and advising them on any issues that arise.
Work with risk analysts, brokers and underwriters.
Work closely with service areas to address outstanding cases, providing guidance and assistance in resolving complex complaints.
Monitoring the progress of complaints and maintain clear records of all communications and actions taken.
Collaborate with the legal team to provide updates on insurance claims, share insights, and seek legal advice when required.
Assist in preparing legal documents, including pleadings, motions, and briefs.
Stay current with legal developments and industry trends related to insurance claims and personal injury law.
Conduct legal research and analysis to support case strategies and decisions.
Maintain clear and open communication with internal and external stakeholders, including clients, insurers, and service areas.
Prepare regular reports on case progress and share updates with relevant parties.

About you

Proven experience in managing complex cases and insurance claims, particularly in personal injury and disrepair claims.
Strong knowledge of legal principles, procedures, and terminology.
Excellent organisational skills with meticulous attention to detail.
Exceptional communication and interpersonal skills.
Proficiency in legal research, document drafting, and case management software.
Ability to work independently and as part of a team.
Strong problemsolving skills and the ability to handle highpressure situations.
Decisive and able to work at a fastpaced environment.
Have a natural customer focus, a cando attitude and is a champion for the customer.
Good understanding of Microsoft office products.
Excellent written and analytical skills, with the ability to pull together a range of information to tell a clear story.
Great interpersonal skills, and the ability to develop relationships with others.

We are committed to ensuring you have the best career here at Sage.

As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.

This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.