1st Line Helpdesk Support - Manchester, United Kingdom - MRJ Recruitment

Description

Tech Savvy & Customer Focused?

We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field In this fast-paced role, you'll be the first point of contact for the brand's users, troubleshooting technical issues and ensuring their systems run smoothly.

Location: Onsite in Manchester

Salary: Up to £28k (DOE)

This role is perfect for individuals who excel in communicating with both technical proficiency and a customer-centric approach, as your primary responsibility will be to ensure that those you speak to feel heard , understood , and valued from the onset. Do you think you've got what it takes?

Here's what you'll be doing:

• Be a tech hero Diagnose and resolve a wide range of user issues - from password resets to software glitches.
• Communication is key Clearly explain technical concepts to users in a friendly and professional manner.
• Problem solver Think on your feet and identify solutions that keep stakeholders happy with the knowhow to escalate issues to seniors when necessary
• Team player Collaborate with colleagues and ensure a smooth & steady flow of information is passed around to all parties

You'll be a great fit if you have:

• A strong understanding of computers and common software applications.
• Excellent communication and interpersonal skills - you can explain tech to anyone
• A problem-solving mindset and a knack for finding solutions.
• Proficiency in Microsoft Office Suite
• The ability to work independently and as part of a team.
• A positive attitude and a desire to learn and grow in the IT field.

Ready to take the first step? Apply today