Team Leader - Milton Keynes, United Kingdom - Ascendant Recruitment

    Ascendant Recruitment
    Ascendant Recruitment Milton Keynes, United Kingdom

    4 weeks ago

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    Description


    Salary:
    £31k - 32k per year + Benefits

    Reference:
    C14524AE

    Team Leader / Supervisor (Customer Retention)

    Are you a seasoned Team Leader / Supervisor with expertise in customer retention? Do you thrive on inspiring others and being a role model for your team? Are you determined to uphold high work standards and provide excellent service? If these traits resonate with you, then this position might just be your perfect fit.

    Our innovative client is in search of a passionate and committed professional to lead this project to success.

    As a Team Leader / Supervisor, you will have a crucial role in guiding the team towards outstanding outcomes.

    **As a Team Leader / Supervisor (Customer Retention), you will be responsible for:**

    - Leading and inspiring a small team of temporary workers, nurturing a culture of excellence and continual enhancement.
    - Offering guidance and assistance to team members, ensuring high levels of motivation and staff retention.
    - Supervising debt collection and retention strategies to surpass set targets.
    - Overseeing the execution of projects within your specialized area, taking a lead in their triumph.
    - Ensuring adherence to SLAs, promoting operational superiority.

    **To excel as a Team Leader / Supervisor (Customer Retention), you should possess:**

    - Demonstrated proficiency as an efficient team leader/manager with outstanding coaching abilities.
    - Experience in personnel management, preferably in a customer service or call center environment.
    - Skill in reporting on progress related to retention and conversion goals.
    - Capability to utilize and interpret operational data to provide valuable insights.
    - Familiarity with CRM/Enquiry management systems.

    If you believe you have the qualities required to be the Team Leader / Supervisor (Customer Retention), we encourage you to submit your application today, as we are eager to learn more about you.

    WE WOULD PREFER YOUR CV IN WORD FORMAT


    Ascendant Recruitment stands out as one of the prominent recruitment agencies in Milton Keynes and Northampton, offering services in PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing, and digital marketing. Ascendant Recruitment serves as an Employment Agency for permanent placements and an Employment Business for temporary assignments. For additional details on our open positions, please visit our website.