- Manage portfolio with complex customers, maintaining attention to detail and accuracy
- Ensure efficient and accurate filing of vehicle documents and relevant administration
- Utilize multiple external customer databases and systems
- Collaborate with Account Managers/Account Directors to provide feedback on administrative processes and customer experience
- Support review meetings and contribute effectively
- Handle general customer inquiries promptly and efficiently in person, over the phone, and via email
- Act as the key point of contact for customers, fostering strong relationships with vendors
- Ensure high-quality administration processes on key customer accounts within SLAs
- Engage with key customers internally and externally to enhance their experience
- Experience working within strict regulations and procedures
- Previous customer-facing role with a focus on resolving queries and complaints effectively
- Outstanding customer service skills
- Manage on-site customer handover experience
- Strong administration skills and attention to detail
- Excellent verbal and written communication skills
- Ability to use initiative, adapt quickly to change, and work effectively as part of a team
- Strong time management and organizational skills, prioritizing tasks to meet deadlines
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Sales Support Coordinator
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Infinity Recruitment Consultancy Limited Huntingdon, United KingdomOur client with offices based in Huntingdon is seeking a Sales Support Coordinator to join them on a full time permanent basis working 7.30am - 4.30pm and 8.00am - 5.00pm on a rotating shift basis. · To be considered for the role of Sales Support Coordinator, you will have experi ...
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Adult Support Coordinator
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Cambridgeshire County Council Huntingdon, United Kingdom PermanentJob summary · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · Main duties of the job · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · About us · We have an exciting ...
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Adult Support Coordinator
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Adult Support Coordinators
5 days ago
Cambridgeshire County Council Huntingdon, United Kingdom PermanentJob summary · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · Main duties of the job · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · About us · We have an exciting ...
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Adult Support Coordinator
5 days ago
Cambridgeshire County Council Huntingdon, United Kingdom PermanentJob summary · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · Main duties of the job · We have an exciting vacancy in Cambridgeshire County Council. For more information please see below. · About us · We have an exciting ...
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Adult Support Coordinator
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Cambridgeshire County Council Huntingdon, United KingdomWhat will you be doing? · You will be responsible for completing holistic social care assessments under The Care Act , and Mental Capacity Assessments to determine the level of care and support needed for Cambridgeshire patients/service users being discharged from the acute hosp ...
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Adult Support Coordinators
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Support Coordinator
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Encore Estate Management Cambridge, United KingdomDo you have a keen attention to detail and a questioning attitude? Are you organised, thorough and have intermediate Excel skills? Then we would love to hear from you · The Support team is mix of IT and Operations specialists, who work collaboratively as one team to maintain all ...
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Support Coordinator
4 weeks ago
Encore Estate Management Cambridge, United KingdomDo you have a keen attention to detail and a questioning attitude? Are you organised, thorough and have intermediate Excel skills? Then we would love to hear from you · The Support team is mix of IT and Operations specialists, who work collaboratively as one team to maintain all ...
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Service Support Coordinator
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Sales Support Coordinator
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Altro Letchworth, United KingdomLetchworth Garden City, Hertfordshire, United Kingdom · Contract · Competitive salary plus additional benefits Holidays, pension, etc. · Do you have a passion for customer service with strong administration skills? · Are you confident in using all Microsoft Office packages? · If ...
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Laboratory Support Coordinator
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CK GROUP Cambridge, United KingdomCK Group are recruiting for a Laboratory Support Coordinator on behalf of an industry leading manufacturer of Scientific instrument manufacturer, to be based on one of their client sites in Cambridge, on a permanent basis. · **About the role**: · As a member of the Instrument Lab ...
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Adult Support Coordinator
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Adult Support Coordinator
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Cambridgeshire County Council Cambridge, United KingdomAbout the role · An exciting opportunity has arisen with the Prevention and Early Intervention Assessment team for an Adult Support Coordinator. · We have one substantive, full time role available, work base is negotiable (Hinchngbrooke Hospital, Princess of Wales Hospital, Herew ...
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Customer Support Coordinator
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AB Agri Limited Peterborough, United Kingdom**The Role & Key Responsibilities** · **Job Title**:Customer Service Coordinator · **Location**:Hybrid, Peterborough UK, · **Contract and Shift details**:37.5 hours Monday - Friday + Saturday rota cover · - 6-12 Month FTC with possibility for Temp to Perm · - Monday - Friday 8:00 ...
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Adult Support Coordinator
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Cambridgeshire County Council Huntingdon, United KingdomAbout the role · The Huntingdonshire Learning Disability Partnership Team have an exciting opportunity for an Adult Support Coordinator based at Scott House in Huntingdon. · The Cambridgeshire Learning Disability Partnership (LDP) brings together specialist health and social care ...
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Customer Support Coordinator
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Viridian Solar Cambridge, United Kingdom**About Us** · Viridian Solarare market leader for roof-integrated solar panels. We pride ourselves on the innovative way we look to the future, and consider sustainable renewable energy. · We've joined forces with Marshalls PLC, UK's leading manufacturer of hard landscaping - br ...
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Operational Support Coordinator
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Customer Support Coordinator
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Culture Recruitment Ltd Northamptonshire, United KingdomJon title: Customer Support coordinator · Basic - £25k · Location: Northampton · Job Purpose: The primary function of this new role is for customers to have one point of contact for service, sales and parts within designated regional area, covering all aspects of Customer Service ...
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Finance Support Coordinator
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Cambridgeshire County Council Huntingdon, United KingdomAbout the role · Cambridgeshire County Council is looking for 2 full time Finance Coordinators, 1 sitting within our Fostering Service and the other within Corporate Parenting. These roles are critical in ensuring that our young people in care and or care leavers receive monies, ...
Customer Support Coordinator - Huntingdon, United Kingdom - Cox Automotive
Description
About the Company
Cox Automotive is a dynamic business that provides support for customer de-fleet, various remarketing channels, and a full spectrum of vehicle preparation services, encompassing wholesale and retail readiness. Our support function needs to be agile and responsive to manage diverse customer needs as we enhance our service offerings and expand our client base. It's crucial for our support team to ensure that services are delivered within SLA and to a very high standard to meet customer expectations.
Job Role
The role involves overseeing a growing portfolio of Vehicle Solutions customer accounts that require specialized process management, including retail-ready vehicles and associated services such as customer handover. You will contribute to developing and defining new processes and solutions to enhance efficiency, optimize service delivery, and exceed customer expectations.
You will act as the primary point of contact and provide general administration support to the accounts, ensuring all paperwork is completed accurately and promptly in alignment with business and customer requirements, as well as agreed SLAs, to enhance and maintain the customer experience.
Customer Service
Desired Skills
NO AGENCIES PLEASE
We collaborate with a select group of recruitment agencies and are not seeking additional partners at this time.
Unsolicited agency CVs will not be accepted by the recruitment team or hiring manager, and we will not be liable for any related fees.
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