Information & Advice Advisor - Essex, United Kingdom - Age UK Group

Age UK Group
Age UK Group
Verified Company
Essex, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are in the height of a cost-of-living crisis, many older people in the UK are in desperate need of advice and support.

As an Information & Advice Advisor, you will be playing an important role in this vital service; providing high quality, accurate, timelyand relevant information and advice to older people, their families, carers and other professionals to other organisations and bodies that can help with specific needs.


This can be a challenging role, it's very busy, with new enquiries coming in all the time but if you are resilient and passionate about helping others and are committed to providing an excellent customer service, this could be the role for you.

We'll provideyou with all the training needed in order to be successful and make a positive impact to someone else's life.


Please note, there will be confidential aspects to this role and you will be required to adhere to GDPR legislation and ensure any client information is not divulged to any unauthorized person.


There may also be the occasional requirement to travel which may involve overnight stays, as well as the ability to work flexible hours if required.


Must haves:


  • Providing information and advice on the telephone or face to face.
  • Local knowledge of the Essex area and its services.
  • Working with older people's issues.
  • Working with social care/benefits.
  • Excellent active listening.
  • Excellent oral and written communication skills.
  • Competence in IT skills.
  • Accurate and attentive to detail.
  • Calm, empathic, compassionate.
  • Committed to providing a high quality service.
  • Committed to a team working approach.

Great to haves:


  • Knowledge of support organisations in the Essex area.

What we offer in return

  • Competitive salary, 26 days annual leave + bank holidays
  • Excellent pension scheme, life assurance, health cashback plan and EAP.
  • Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
  • Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
  • Heka Fitness & Wellbeing Benefit.
  • You Did It Awards recognition awards from £

Additional Information
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
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