Head of Tenancy Management - London Borough of Hounslow, United Kingdom - London Borough of Hounslow
Description
Salary
£68,439 - £81,815 per annum.
Package
Permanent, Full-Time 36 hours per week.
Job category/type
Housing
Date posted
26/01/2024
Job reference
R0006309
About us at Hounslow
We'd love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs.
Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.
It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds.
We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
Our Benefits
If you join us, you'll have access to a range of employee benefits.
About The Role
An exciting opportunity to join a progressive housing service with a clear focus to improve the quality of services to tenants and leaseholders.
You will be part of a new leadership team pursuing a mandate to be the best local housing authority in the country.
You will be grounded in the delivery of what matters to tenants evidenced through your track record in this space.
A sound understanding of the law relating to the management of council housing including leasehold and shared-ownership properties will be critical for you to succeed in this role.
About The Team You'll Be Working In
You will be responsible for a range of teams including:
- Housing Tenancy Management
- Tenancy Sustainment
- Antisocial behaviour
- Estate Improvement
You and your team will play a critical role in delivering the housing improvement plan and ensuring that the views of tenants drive our service delivery in line with regulatory requirements.
About You
Significant senior management experience in tenancy management and related areas.
Extensive knowledge of current issues in this area including national policies and their impact in the delivery of housing management services.
Experience in leading, motivating and managing services with multi-disciplinary teams to achieve consistently high standards and deliver strategic objectives, policies and value for money services through effective service planning.
Excellent interpersonal skills will mean that you are able to be supportive and motivating as you lead and inspire, empowering your teams and colleagues whilst being clear and firm about performance and service delivery.
You take personal responsibility to obtain and maintain trust of a wide range of stakeholders, including residents, internal departments, external agencies, government departments.
Authority and credibility to work effectively in a political environment and establish positive relationship with elected members.
Experience of persuading a wide range of stakeholders to work together, encouraging an organisational focus on the needs of the community.
A critical thinker with innovative and creative problem-solving skills that achieve the strategic objectives of the council, while managing and minimising risk across the service.
Highly organised and analytical with an attention to detail, able to analyse complex financial data, and identify trends and make appropriate decisions.
1.Are you enthusiastic and driven?
2. Performance focussed?
3.Adept at managing complexities?
Basic DBS required
When Interviews Will Be Held And Who To Contact
The key informatio
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