Digital Account Director - London, United Kingdom - Cint

Description

Account Manager Global Strategic Accounts (EMEA)
Cint is a pioneer in research technology (ResTech).

Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more.

Cint is a pioneer in research technology (ResTech).

Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more.

We are seeking an Account Manager to nurture our Global Strategic Accounts in EMEA. The Account Manager's role is to retain and grow their business with Cint.

You'll have the opportunity to work collaboratively across multiple teams in Cint - Commercial, Marketing, Finance, Operations, Legal, Product & Technology.

This role is hybrid, working mandatorily 1-2 days a week from our central London office.

Reporting to the VP of Global Strategic Accounts EMEA, you will play a key role in driving the growth and commercial strategy with our largest and most strategic accounts.

You will be performance driven with a track record of exceeding commercial goals and KPIS. You know how to develop a growth pipeline from upselling and cross selling technology products and services.

With the industry undergoing digital transformation at an unprecedented rate you will also have the confidence to challenge and drive clients in their thinking and have acute influencing skills.

You will be highly astute, with exceptional commercial acumen and be a natural self-starter who enjoys working with a diverse range of people in large global organisations.

Develop & nurture strong relationships with customers whilst developing network with key business stakeholders to activate, scale and grow revenue.

Implement and execute Strategic account plans and collaborate with the global teams to achieve these, sharing best practices.
Support the quarterly business review process – both internal and external.

Collaborate closely with colleagues across Enterprise, Media Measurement and Connected Data solutions to help identify and win new business opportunities.

Work closely with cross-functional internal teams, particularly Customer Success,to ensure that day to day operations are running smoothly and any escalations are dealt with in a timely manner.

Work with marketing to initiate campaigns and drive thought leadership that adds value to our most strategic customers in EMEA.

Project Management to improve the entire customer experience.
Achieve quarterly goals while keeping clients satisfied and engaged with our products and services.
Diligent use of CRM and KPI tracking, including forecasting.
Previous experience in an Account Management/strategic client facing role.
Track record of hitting and over-achieving commercial targets.
Proven ability to engage across corporate functions (Sales, Marketing, Customer Support, Professional Services, and Product Management).
Prior Experience in software sales and/or market research is a plus, but not a re-requisite.
We embrace diversity, equity and inclusion