- Meet and greet guests upon their arrival at the Hotel, assisting with luggage where necessary and ensuring first impressions are both professional and friendly.
- Ensure all Porters carry out their duties to departmental standards on a day to day basis
- Store all left luggage, e.g. for early arrivals or late departures, in the porters lodge ensuring it is both tagged and secure.
- Assist guests with luggage to and from their bedrooms as required, explaining the bedroom facilities and Hotel services as required.
- Ensure all guests queries and enquiries are dealt with promptly and efficiently and in a courteous manner.
- Ensure you are fully conversant with all facilities and services offered within the Hotel and the surrounding area.
- You are passionate about delivering a fantastic service to our guests
- You enjoy engaging in conversation, talking about our products and the resort
- You are a natural when it comes to selling
- You are outgoing and enthusiastic
- You have a can-do attitude and are proactive
- Experience working in a hotel or resort could be helpful, but isn't required
Guest Services Porter - The Royal Town of Sutton Coldfield, United Kingdom - The Belfry
Description
We have a fantastic opportunity for a Guest Service Porter to work in our dynamic team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous We have a really exciting year ahead at The Belfry, with hosting The British Masters in August 2023 and continuing with the launch of new training and development opportunities and incentives.
Guest Services at The Belfry Hotel & Resort make it their number one priority to deliver an outstanding, lasting impression to all guests arriving and departing at the Resort. Guest services possess excellent customer service skills and identify opportunities to excel on customer experiences. No task will be too big or small when it comes to our guests needs.
Salary
The on target earning potential for this role is £ £11.98 hourly rate, compromising of a base hourly rate of £ £11.44 plus a qualified estimate of £0.56 gratuities per hour
About the role
This role is for 16 hours over two days per week, although additional hours are available in this department and others if desired. As a Guest Services Assistant, your role will be to:
About you
Belfry Benefits
Wellness
· Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
· Team social events throughout the year
· Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
· The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
· Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
· Healthcare schemes: life assurance, 24-hour GP, health cash-plans
· Employee Assistance Programme
· The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
Showing some appreciation
· Long service awards
· Additional paid holiday for long service
· Reward Vouchers
· Free meals on shift in our canteen
· Annual Belfry awards
· Team appreciation events
· Fantastic resort discounts across restaurants, bars, retail, and golf
· Bed & Breakfast from £35 per room
· Free staff parking
· Subsidised taxi service for those who don't drive
· Live-in accommodation for up to 3 months
· Relocation bonuses
Learning & Development
· Excellent training and career opportunities
· Internal career pathways programmes
· Access to The Belfry Campus Learning
· Commitment to developing our team through apprenticeship programmes
Making a difference
· Belfry ESG committee, dedicated to delivering an environmentally sustainable business
· Supporting industry, local and national charities
· Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes