Iptl - Customer Support - Wolverhampton, United Kingdom - Collins Aerospace

Collins Aerospace
Collins Aerospace
Verified Company
Wolverhampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Date Posted:


Country:

United Kingdom


Location:

Goodrich Actuation Systems Limited, Stafford Road, Wolverhampton, WV10 7EH


Position Role Type:

Unspecified

What do we offer?

  • Competitive salary
  • Company performance bonus scheme
  • Pension scheme up to 10% employer contribution
  • Private medical insurance
  • Comprehensive health cash plan
  • 25 days annual leave + bank holidays
  • Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships etc)
  • Structured training & opportunities to progress
  • Opportunity to join ERGs (employee resource groups), participate in community projects & much more

What does the role look like?


In this position you will be responsible for managing/delivering a broad catalogue of Engineering programs and In-service issues, primarily covering Post-Certification Engineering and Production Support.

Reporting directly to the Customer Support Engineering Lead, you will work closely with the Technical Leads, Functional Teams and Program Managers to develop and deliver programs that are compliant, on time and within target costs.

You will interface with customers and ensure that deliverables are achieved on time, to target cost to quality standards.


You will also work closely with other Program Chiefs in the Engineering team to ensure consistency across the Value Stream.


This role requires someone able to quickly adapt to changing priorities or customer demands, someone who thrives in the reactive environment of Customer Support.


This is a demanding, business critical role with a rewarding pay-off in terms of customer exposure, the ability to make an immediate impact, and the variety of tasks to be managed.


What will your day-to-day responsibilities look like?

The IPTL is responsible for:

  • Ensure adherence to plan and allocated budget for specific programs
  • Provide timely and accurate forecasting each month through the finance and Engineering SIOP process
  • Managing and tracking the engineering activities on all aspects of Production Support, namely ECR burndown, concessions management, Operational Excellence improvement topics and
  • Develop and maintain an excellent relationship with our customers, both internal and external
  • Contribute to and help develop the Engineering culture within Wolverhampton, focusing on ways of working, inclusivity, wellbeing and engagement. Champion AS cultural pillars of Diversity & Inclusion, Collaboration, Curiosity, Innovation, Bold and Customer First.
  • Perform other tasks which are not included in this job specification but are within the capabilities of the individual and, where necessary, training will be given.

The IPT Lead will:

  • Provide leadership for all aspects of specific project(s) assigned to them, working with:
  • The Project Manager(s) to ensure that projects are properly managed to achieve project delivery in accordance with project plans
  • The Customer Support Engineering Lead and Technical Leads to ensure that engineering integrity is achieved, engineering procedures are complied with and that product strategies are in place to provide discriminating technologies for future products
  • The Engineers in the Team to ensure that lessons learnt are addressed and a robust troublefree product is developed.

What will you bring to the role?

  • Coordination of the Technical Leads and functional resource through regular meetings
  • Regular and timely reporting on metrics and status to the VS Engineering Lead and Site Lead
  • Deployment of 'visible management' philosophy communicate the status and actions of each topic to all team members and stakeholders
  • Able to influence internal stakeholders, and manage customers with realistic commitments
  • Thrives in a reactive environment but able to put measures in to control the message to the wider Value Stream
  • A champion of new ways of working, wellbeing and engagement with an enthusiasm for the role and a commitment to their team
  • Acts at all times with integrity, accountability and displays leadership in the programs they are responsible for
  • Operates with sound engineering judgment when under pressure from operational demands
  • Monitoring of issues related to in service use of project equipment and timely implementation of any corrective actions required.
  • Progression and resolution of FRACAS issues raised within the team.
  • Degree qualified or the equivalent relevant experience

Essential skills:


  • Able to communicate and operate successfully with Management, stakeholders and customers
  • Broad technical capability
  • Engaged and motivated; able to "make things happen" through direct leadership and the utilisation of others
  • Structured and organised; good planning, reporting and communication skills are essential able to manage multiple tasks with changing priorities
  • Able to assess risk quickly and provide timely corrective actions when needed

Desirable skills:


  • Be comfortable with operating
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