Customer Service Representative - Nottingham, United Kingdom - XMA

XMA

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Customer Service Representative

SALARY:
£23,400 + £1,500 annual bonus

LOCATION:
Nottingham

BENEFITS:

Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK.

Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We have an exciting opportunity for a
Customer Service Representative.

This role will involve liaising and collaborating with customers and different departments at all levels to deliver an exceptional customer experience, supporting customer retention and continual improvement of relationships.

LOCATION:
Nottingham.

COMMUTABLE LOCATIONS:
Nottinghamshire, Derbyshire, Leicestershire.

Job Specification:
Customer Service Representative

The
Customer Service Representative will support the customer experience strategy by providing consistent, seamless and standardised end to end process journey, utilising technologies (existing and new) to ensure a responsive service aligned to changing customer needs.

The responsibilities include, but are not limited to:

You will also follow agreed procedures, received, logs and process queries using a CRM tool.
Investigating and documenting all alleged errors made by XMA or a third party, taking appropriate action to resolve and implement preventative steps.
You will also be responsible for investigating, documenting and resolving all failed delivery queries reported by the courier and/customer.

Requirements:
Customer Service Representative

This role will suit someone who is charismatic with an outgoing personality coupled with strong customer service experience in either a retail or call centre setting.

Additionally, you will also have experience and skills in the following:

Experience of working under pressure and to deadlines.
Experience of working in a team environment with shared goals.
Strong communication and ability to influence.
Good relationship management both with internal customers, stakeholders & suppliers.

Keywords:
Customer Service, Retail, Call Centre, Communication, Resolving Problems.

Salary:
£23,400.00 per year

Benefits: