Customer Service Agent - Islington, United Kingdom - Daniel Owen- UK
Description
AH1004_ Posted: 10/04/2024- £17 - £19 per hour
- Islington, London
- TEMPORARY
Monday - Friday
9am - 5pm
Ongoing temp
£17-19p/h (PAYE)
Office based
Must have previous CSA/Call Handling experience
To put into practice our clients vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
To provide all services in a customer focused, courteous and efficient manner
To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, irate and aggressive, and including those with special needs.
To use the relevant technology systems to provide high quality accurate advice.
To comply at all times with the dress code and/or to wear the uniform provided.
To work shift patterns within designated Contact operational hours including evening and weekend working.
To maintain records and produce statistics where necessary.
To monitor personal performance in terms of agreed personal work targets.
To comply with the our clients policies and procedures and ensure the confidentiality of customer information.
To attend training relevant to the purpose of the role.
To carry out other duties which are in line with the purpose and grade of the post.
To be an effective and productive member of a front line, customer focused team, contributing to meetings, team building, and continuous improvement.
To encourage customers to use all the facilities provided in the service and assist them in accessing information and services.
Ensure all customer details are identified and recorded accurately on the relevant computer systems.
To work to a consistently high standard, and on own initiative, complying with systems developed to demonstrate quality, including external assessment and customer feedback.
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