Customer Service Advisor - Glasgow, United Kingdom - Global Wave Innovations

Global Wave Innovations
Global Wave Innovations
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor.

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.


Duties:


  • Answer incoming calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about products and services
  • Collaborate with other departments to ensure efficient resolution of customer requests
  • Handle customer complaints or escalations with empathy and professionalism#
  • Follow up with customers to ensure their satisfaction and address any additional needs

Skills:


  • Strong phone etiquette and active listening skills
  • Excellent verbal and written communication skills
  • Ability to analyse customer needs and provide appropriate solutions
Join our team and contribute to our mission of providing outstanding support to our valued customers.


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to Commute:

  • Glasgow (preferred)

Work Location:
In person

Application deadline: 26/03/2024
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