Technical Support Agent - Aldershot, United Kingdom - Intouch Communications (Aldershot)

Intouch Communications (Aldershot)
Intouch Communications (Aldershot)
Verified Company
Aldershot, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Intouch Communications are a UK based telecoms company that is offering an exciting career opportunity for a confident person to join our team of friendly, like-minded individuals.

Our ethos is clear, we want to provide the best communications service tailored to the needs of our customers in order for their businesses to thrive


To deliver the ultimate customer service package, we want to employ someone that has the experience and sets goals to develop their career into further success.


We are dedicated to seeing happy faces in the office so we try to make our working environment a happy yet formal place for all our team to be a part of.


Your typical day-to-day responsibilities will include:

  • Answering inbound calls from our customers and assisting them in resolving any faults
  • Reviewing tickets on our CRM system
  • Telephone system fault diagnostics
  • Making necessary changes to telephone systems
  • Raising line faults with external suppliers
  • Providing excellent customer service in a clear and friendly manner

Skills and experience required:


  • Excellent customer service
  • A driven, determined and professional attitude to work
  • Methodical in your approach to problemsolving
  • Experience in 3cx is preferred but not essential
  • A passion for technology as a long term career

Benefits of the job:


  • Good rates of pay
  • Fun office environment
  • Potential to grow within the company to a senior role
  • Free tea, coffee and snacks
- company events and nights out

  • Recognition for your hard work
  • Casual dress code Fridays

Next Steps:


Job Types:
Full-time, Permanent


Pay:
£20,000.00-£26,000.00 per year


Benefits:


  • Company events
  • Gym membership

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location:
In person
More jobs from Intouch Communications (Aldershot)
See all jobs of Intouch Communications (Aldershot)