Community Outreach Library Assistant - Queensferry, United Kingdom - Aura Leisure and Libraries

Aura Leisure and Libraries

Verified Company

Queensferry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Organisation:
Aura Leisure & Libraries Ltd.

Reporting to:
Library Service Manager,

Business Operations and Workforce Development

Job Purpose To deliver and promote Aura library services to customers and

communities.

The job will be based across Aura libraries, but will also involve delivering

services direct to Flintshire communities through the use of Aura's

mobile library/delivery vehicles

The job is specifically concerned with creating and sustaining links to

local communities, and supporting the health and wellbeing of people

through the services that Aura deliver.

To visit communities in Flintshire, and provide Aura library services to

customers in accordance with Aura strategy and policy where required.

To support delivery of library services on site at Aura libraries in

accordance with Aura strategy and policy where required.

To support the Library Management Team, ensuring effective service

delivery to the community.

Ensure excellent customer service provision and effective service

promotion that supports and engages customers.

Key tasks Delivery of Aura's library services to the communities of Flintshire, which

will include:

Reading and Literacy - provide access to a wide choice of reading

resources and ensure people are supported and encouraged to read.

Assist people with their choices and enable them to read more widely.

Culture and Creativity - ensure communities are engaged with our

language, culture and heritage. Represent Aura at events and deliver

creative and cultural activities and experiences to people of all ages.

Information and Digital Services - help people to access the digital world.

Provide ICT support through access to equipment and infrastructure as

well as training and advice. Provide access to reliable and quality

information.

Health and Wellbeing - engage and connect with individuals and

communities to minimise loneliness and social isolation and improve

wellbeing.

Supporting Local Economy - help to build strong and resilient

communities. Deliver and support access to opportunities for learning and

development. Provide information and resources to improve

employability and skills. Signpost to other organisations and partners.

To provide a quality, customer focused service to all users.

Work to establish connections and relationships within communities to

ensure that the services Aura provide are delivered and promoted

effectively. Work with the Library Management Team to develop and

maintain effective community engagement.

To work both independently and as part of a wider team to_ _support the

Library Management Team in maintaining a consistent level of service

across Flintshire.

Assist customers to obtain resources and information relevant to their

needs.

Monitor and maintain the quality of resources available to customers,

both on library vehicles and on site at libraries. Arrange exchanges of

stock with colleagues and address any additional requirements with

relevant library manager.

To promote resources and services utilising local and national initiatives.

To maintain accurate and up to date information on all library systems

relating to customers and resources.

To maintain statistical records of service use and assist the Library

Management Team in preparing performance reports as required.

To count, check and submit money for banking and keep records of

income. To order and maintain supplies.

Maintain the library vehicles in a roadworthy condition. Carry out daily

checks, including fuel, oil and water levels. Arrange services, MOTs and

repairs with the appropriate garage services. Keep the vehicle in a clean

and tidy condition. Record an accurate log of all such maintenance.

To be aware of Aura's H&S policy and the responsibility to themselves,

other employees and to the general public. Organise and manage minor

repair and maintenance. Operate the lift which allow access for customers

with disabilities.

Knowledge and Skills Enthusiastic and flexible to deliver Aura library service to customers and

communities throughout Flintshire.***Proficient ICT skills -to operate library systems, and general office

systems such as Word, Outlook and Excel.

Knowledge and understanding of digital systems and ability to support

customers to access online services and resources etc.

Numeracy and Literacy skills - to allow for competent handling of finance

procedures and following correct processes when working with library

resources.

Personal qualities of energy, enthusiasm and good inter-personal skills

coupled with an ability to work on own initiative and under pressure

keeping to a timetable.

Answering customer enquiries on a wide range of topics, searching &
finding information online or through other library resources. Ensuring

that the information found matches the customer's needs.***Promoting resources and events.

Encourage the uptake of national in