Bookings Administrator - Dudley, United Kingdom - Black Country Living Museum

Black Country Living Museum
Black Country Living Museum
Verified Company
Dudley, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Job Advert


Bookings Administrator

Location:
Dudley

Salary:
£21,700 per annum (pro-rota) / £11.13 per hour

Hours: 22.5 hours per week, between 8.00 am pm (flexible)

Contract: 30-month fixed-term contract (Until March 2026)

  • Do you have a knack for organisation and detail? Ready to use your administrative skills to bring history to life? If so, then we may have the role for you_
The Black Country Living Museum is looking for a Bookings Administrator.

In this role, you will encourage our local schools to take part in the Museum's Key Stage 1 'Little Makers Project' specifically to contact and arrange school trips.


What will you be doing?

  • Delivering respectful and inclusive customer service to local schools.
  • Proactively contact schools to arrange bookings.
  • Organising staff resources to support bookings by creating itineraries and communicating details internally and externally.
  • Maintaining uptodate knowledge and understanding of the Museums' offers, prices, benefits, and program of activities to promote the 'Little Makers' project to schools.
  • Providing and maintaining accurate information and record keeping.
  • Using the Museum's CRM and ticketing system to enable accurate and professional communication.
  • Liaising with project partners to coordinate transportation for schools.
  • Providing updates and reports on school bookings and any other ticketing activity as requested.
  • Supporting the Museums' wider Ticketing Team when required.

What are we looking for?

  • Respectful and inclusive people skills.
  • Able to manage multiple tasks simultaneously.
  • Excellent IT skills (ideally CRM experience).
  • Adaptable, organised, and methodical approach to work.

Who are we?
We are an award-winning open-air Museum. Throughout our 44-year history, our aim has always been clear: _Inspiring _
_your __discovery of the Black Country_.

We ensure that the revolutionary story of the Black Country's industrial landscape - the first ever of its kind in the UK - is celebrated by generations.

We are currently embarking upon our largest development ever, with a multi-million-pound investment bringing our story into the 1940s, 1950s, and 1960s.


What can you expect?

  • Unique Working environment: The Museum hosts seasonal, themed, and highprofile events, as well as is regularly used for TV and Film locations.
  • Opportunity to learn new skills.
  • Competitive rewards & benefits.
  • Supportive & inclusive work culture.
  • Positive attitude to worklife balance.
**_


Closing date: 15/09/2023

As we say in the Black Country, tara-a-bit
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