Day Concierge - London, United Kingdom - PMR

PMR
PMR
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description
Our Client is looking for a Full-time Day Concierge to work at a Luxury Development in South West London

Hours: 4 days on 4 days off Rota (07:00-19:00)


Salary:
£25,000 will increase to £26,000 after probation


Duties and responsibilities:


  • Parcel collection and distribution.
  • Deliver excellent customer service to all, adopting a 'nothing is too much' attitude at all times.
  • Greet all in a professional and couteous manner in accordance with the company standards.
  • Aid and engage with all guests/resident's and collegues within the premises.
  • Always act as an ambassador for the company.
  • Ability to multitask, effectively prioritise and execute tasks in a highpressure environment and timely manner.
  • Ensure all guests/residents receive a full conceirge service throughout their stay.
  • Assist and support all guests/ residents by quickly responding to lifestyle requests for restaurants, flights and event tickets.
  • To be able to provide an alternative to guests including day activites and tickets for any attractions.
  • Process Luggage and delivery requests accurately and be responsible of the safekeeping of items ,left in the care of the company.
  • Carry out regular building checks and log/report any maintanance that is required through the correct channels.
  • Adhere to health and safety, fire and bomb threat procedures. Report anything which causes concern to staff or clients to the appropriate authority.
  • Key handling and distribution.

Personal Specification:


  • Very Smart and well presented.
  • Luxury/lifestyle hospitality background.
  • Experience in a hotel concierge desk.
  • Extensive knowledge of London, its attractions, venues and infrustructure.
  • Reliable and timekeeping.
  • Fun, friendly and outgoing personality.
  • Ability to create professional relationships externally and internally with guests, residents and collegues.
  • Strong written and verbal communication skills in English.
  • Must be IT Literate.
Please note if you have not heard back from us in two weeks, your applcation has been unsuccessful.
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