- Delivering accurate and timely processing of mortgage administration activities
- Regular communication with customers who are experiencing payment difficulties
- Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
- Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
- Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale
- Prior exposure to operational loans, preferably in a mortgage context
- The ability to offer outstanding customer service
- The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
- Collections experience
- Experience within the Financial Services Industry
- Excellent organisation skills
- Strong English verbal and written communication skills
- Great attention to detail
- Consistently show accuracy in your work
- A good understanding of regulatory requirements and the impact these have on the business
- Benchmarked salary of £33,000 per annum
- Hybrid working
- Free on-site parking
- Private medical insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days holiday per year + bank holidays
- EAP
- Enhanced maternity and paternity
- Wellbeing days
- Volunteering days
- Eye care contribution
- Life Assurance
-
Mortgage Arrears Specialist
3 weeks ago
Pepper Advantage Skipton, United Kingdom**Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?** · Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Mortgage Arrears Specialist with proven experience in customer service and mort ...
-
Mortgage Arrears Specialist
3 weeks ago
Pepper UK Skipton, United Kingdom**Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?** · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Mortgage Arrears Specialists to join our dynamic and growing team in **Skipton**. ...
-
Arrears Specialist
6 days ago
Pepper Advantage skipton, United KingdomJob DescriptionAre you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North York ...
-
Arrears Specialist
1 week ago
Pepper Advantage Skipton, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire . · We ar ...
-
Arrears Specialist
5 days ago
Pepper Advantage Skipton, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire. · We are ...
-
Arrears Specialist
1 week ago
Pepper Advantage Skipton, United KingdomAre you a skilled Arrears · Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in · Skipton, North Yorkshire . · W ...
-
Arrears Specialist
2 days ago
Pepper Advantage Skipton, North Yorkshire, United Kingdom £33,000Job Description · Are you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North ...
-
Arrears Specialist
1 week ago
Pepper Advantage Skipton, North Yorkshire, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire.We are looki ...
-
Arrears and Litigation Specialist
2 weeks ago
Stellar Select Skipton, United Kingdom Permanent, Full timeJob Title: Arrears and Litigation Specialist · Location: Skipton Hybrid Office based once a fortnight · Salary: Up to £33,000 · Benefits: · * 25 days holiday plus public holidays · * Private medical insurance · * Salary Sacrifice Pension matched up to 8% · * Season tickets Loans ...
-
Arrears and Litigation Specialist
3 weeks ago
Stellar Select Skipton, United Kingdom Permanent, Full timeJob Title: Arrears and Litigation Specialist · Location: Skipton Hybrid Office based once a fortnight · Salary: Up to £33,000 · Benefits: · 25 days holiday plus public holidays · Private medical insurance · Salary Sacrifice Pension matched up to 8% · Season tickets Loans · Cycle ...
-
Arrears And Litigation Specialist
1 week ago
Stellar Select Skipton, North Yorkshire, United KingdomJob Title: Arrears and Litigation Specialist · Location: Skipton Hybrid Office based once a fortnight Salary: Up to £33,000 Benefits: 25 days holiday plus public holidays · Private medical insurance · Salary Sacrifice Pension matched up to 8% · Season tickets Loans · Cycle to ...
-
Arrears and Litigation Specialist
1 week ago
Stellar Select Limited Skipton, North Yorkshire, United KingdomJob Title : Arrears and Litigation Specialist · Location: Skipton Hybrid Office based once a fortnight · Salary: Up to £33,000 · Benefits: · 25 days holiday plus public holidays · Private medical insurance · Salary Sacrifice Pension matched up to 8% · Season tickets Loans ...
-
Arrears & Litigation Manager
3 weeks ago
Pepper UK Skipton, United KingdomAre you a skilled **Arrears & Litigation Manager** with experience in mortgage servicing looking to rise to a new challenge? · Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Arrears and Litigation Manager w ...
-
Mortgage Servicing Consultant
3 days ago
CHL Mortgages Skipton, United Kingdom**Description**: · Reporting into the Mortgage Operations Team Leader within the Oversight team, you will be responsible for the completion of oversight across the full mortgage life cycle. We're looking for a self-motivated, pro-active individual who can balance a demanding work ...
-
Mortgage Servicing Consultant
3 days ago
CHL Mortgages Skipton, United Kingdom**Description**: · Reporting into the Mortgage Operations Team Leader within the Oversight team, you will be responsible for the completion of oversight across the full mortgage life cycle. We're looking for a self-motivated, pro-active individual who can balance a demanding work ...
-
Head of Operations
3 days ago
Landmark Mortgages Skipton, United Kingdom**Description**: · The Head of Operations will direct the operations function for Landmark mortgages, ensuring an effective control framework is designed and implemented to provide assurance that customer mortgage accounts are administered by the outsourced servicer (Computershar ...
-
Specialist Housing Partner
2 weeks ago
ACCENT housing Baildon, United Kingdom**Who are Accent?** · We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. · We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, si ...
-
Head of Income and Money Matters
3 weeks ago
Goodman Masson Shipley, United KingdomWe have a requirement for a Head of Income and Money Matters to join our team on a fixed term contract until March 2024. As we are in the middle of cost of living crisis, we have an important role to play for our customers, this role is crucial in ensuringwe provide an excellent ...
-
Customer Services Advisor
3 weeks ago
Anchor Trust Bradford, United Kingdom**Job Title**:Payment Advice - Customer Service Advisor · **Location**:Bradford · **Salary**: £21,865 rising to £22,935 after successful completion of a 6 months' probation · **Contract Type**:12 months fixed term contract · **Hours**: 37.5 · **About Us** · Anchor is the largest ...
-
Customer Services Advisor
3 weeks ago
Anchor Trust Bradford, United Kingdom**Job Title**: Payment Advice - Customer Service Advisor · **Location**: Bradford · **Salary**: £20,435.01 rising to £21,435.01 after successful completion of a 6 months' probation · **Contract Type**: 12 month fixed term · **Hours**: 37.5 · **About Us** · Anchor Group is the lar ...
Arrears Specialist - Skipton, United Kingdom - Pepper Advantage
Description
Job Description
Are you a skilled ArrearsSpecialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire.
We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
This is a hybrid role, with the expectation of one day per fortnight office attendance plus ad hoc training days.
As an Arrears Specialist, your key responsibilities will include:
Essential Skills:
Benefits:
About us:
We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage