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    Clerical Officer - Bolton, United Kingdom - Bolton NHS Foundation Trust

    Bolton NHS Foundation Trust
    Bolton NHS Foundation Trust Bolton, United Kingdom

    1 month ago

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    Fixed-Term
    Description

    Job summary

    Full time hours per week. Fixed Term for 18 months.

    The Outpatient Receptions team at the Royal Bolton Hospital NHS Foundation Trust has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post. The service is covered between 8-6pm Monday to Friday with occasional Saturday requirement when needed.

    You will be responsible primarily for providing reception service and a cross cover to reception areas, whilst additionally completing all associated administration tasks to ensure our patients receive an excellent first impression, you will ensure all necessary data is recorded and revenue generated.

    Duties will include storage and retrieval of case notes, provision and case note preparation for clinics, dealing with enquiries, arriving, departing and registering patients, booking and confirming appointments using , coding and completing outcomes, customer service and other general clerical duties. The post holder will be expected to be involved in the implementation of new working practices.

    You will be expected to have excellent communication and interpersonal skills and the desire to work in a patient focussed environment. You will also need to have good IT and organisational skills, with the ability to deal sensitively and confidently with people, both face to face and over the telephone, as well as work effectively as part of the team.

    Previous applicants need not apply

    Main duties of the job

  • Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance.
  • Casenotes may need to be retrieved from within the department.
  • Patients to be greeted in accordance with Customer Service protocol and arrival time entered onto / Other Trust systems, ensuring sensitivity is applied.
  • Any special needs/translation to be accommodated
  • Direct patient to correct waiting area.
  • Enter time patient leaves clinic, RTT status and clinic outcome discharged, further appointment.
  • Complete all coding for Treatment clinics.
  • Follow Trust DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on / Other Trust systems.
  • Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care.
  • Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions.
  • Make appointment bookings / cancellations and alterations in line with booking protocols on and other Trust systems including actioning all elements of the booking tab. Inform patients of any appointments / changes ensuring appointments are agreed with the patient over the telephone

    • About us

    The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

    Job description

    Job responsibilities

  • Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance.
  • Casenotes may need to be retrieved from within the department.
  • Patients to be greeted in accordance with Customer Service protocol and arrival time entered onto / Other Trust systems, ensuring sensitivity is applied.
  • Any special needs/translation to be accommodated
  • Direct patient to correct waiting area.
  • Enter time patient leaves clinic, RTT status and clinic outcome discharged, further appointment.
  • Complete all coding for Treatment clinics.
  • Follow Trust DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on / Other Trust systems.
  • Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care.
  • Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions.
  • Make appointment bookings / cancellations and alterations in line with booking protocols on and other Trust systems including actioning all elements of the booking tab. Inform patients of any appointments / changes ensuring appointments are agreed with the patient over the telephone
    • Person Specification

    Education/Qualifications

    Essential

  • English and Maths Grades C/4 and above

    • Desirable

  • Administration/Customer Service Qualification

    • Experience & Knowledge

    Essential

  • Experience in an administration environment
  • Customer Service Skills
  • Knowledge of Data Protection guidelines

    • Desirable

  • Experience within a reception role
  • Previous experience in a hospital/NHS environment

    • Skills

    Essential

  • Ability to work under pressure to meet deadlines and targets
  • Accurate filing skills
  • Willing to be flexible around tasks and working hours
  • Ability to prioritise workload
  • Ability to work to standards and with a good level of attention to detail

    • Desirable

  • Demonstrate willingness to adapt to change

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