Customer Support Executive - Derby, United Kingdom - Selective Recruitment Solutions Limited

Selective Recruitment Solutions Limited
Selective Recruitment Solutions Limited
Verified Company
Derby, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role :
Customer Support Executive

Location :
Derby

Salary :
£25,000 - £27,000

Contract :
Permanent

Hours : 37.5 hours per week

Monday to Thursday 09:00 to 17:30

Friday 09:00 to 17:00

Benefits:


  • 27 days holiday per annum (plus public holidays)
  • Enrolment into company bonus scheme after 6 months of being in the role
  • Birthday off (or 5 days either side)
  • Company Pension
  • Access to the companies EAP Scheme via BHSF
  • X2 volunteering days a year paid leave

Main Responsibilities:


  • Processing Driver Declaration Forms
  • Validating Insurance Documents
  • Data Entry for DVLA Manual Records
  • Data Entry and Management for NON-GB Licence Data

Additional Roles / Tasks - As required:

  • Will provide Technical Support to existing users of services and will help to resolve customer enquiries and service
- related issues and problems.

  • Will provide training on company products.
  • Will use the support desk software to process service issues and ensure that they are resolved promptly in a satisfactory manner.
  • Will assist with the testing of new products and services or to help ensure that software bugs have been eradicated.
  • Work with users to resolve faults and requests within agreed timescales Provide online training to users to help support the software solutions. Create, maintain and remove user accounts from systems.
  • Work with users to resolve outstanding faults.
  • A polite, professional and courteous approach to dealing with customers
  • Meticulous attention to detail
  • Excellent organisational and time management skills
  • Excellent communication skills both verbal and written
  • Ability to prioritise workload and work accurately under tight deadlines
  • Excellent IT Skills, proficient in Excel, Word and Outlook
  • Previous Administrative experience
  • Strong & confident telephone manner
  • Great knowledge of MS Office (Excel, Word and Outlook essential)
  • Organised and proactive
  • Can multitask with ease
  • Strong work ethic and a positive attitude
  • Solid internal & external communication skills
  • Demonstrates confidentiality, integrity and discretion
  • Ability to work closely with others to achieve a shared goal
  • Professional and customer focused
  • Enjoy working in a fastpaced environment
  • A Friendly and sociable individual
  • Strong Attention to detail and pride in what they do
  • Passion for technology and eagerness to resolve technical queries

Qualifications

  • A minimum of 5 GCSEs including C/4 or above (or equivalent) in Math's and English. IT Qualification is desirable, but not essential. Familiar with Microsoft Windows and Office software (Word, Excel) with reasonable keyboard skills.
  • Licence Check have ISO 27001 Security Certification because we manage personal data for our customers. You will be required to undergo a basic criminal records (DBS) check and provide personal and previous employment/ education references.

INDC

Salary:
£25,000.00-£27,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
CustomerSupportGF
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