Agreement Services Associate - Reading, United Kingdom - Aldermore Bank PLC

Aldermore Bank PLC

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We have a new opportunity for an Agreement Services Associate to join our Asset Finance Department. Offering hybrid working, you can split your time between home and our Reading office.

You will provide dedicated resource within the Agreement Services team to respond and deal with internal and external customer enquiries.

This includes on-going agreement administration and maintenance once an Asset Finance agreement has been set live with Aldermore.

Key responsibilities

End of Term Process Management
Answer incoming calls from customers and brokers
Chasing customers end of term payments prior to a default position
Supplier maintenance management
Completing reschedules to customer payment terms
Management of portfolio credit balances
Scanning, retrieving and sending copy documents
Raising statements/ invoices and dealing with queries relating to these
Completing agreement terminations
Ensure all compliance and regulatory tests are completed in advance of set deadlines.

What you will bring to the team

Experienced in adhering to service level agreements (SLA's) within a dynamic environment.
Excellent organisational, communication, numerical and analytical skills.
Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement
Ability to work under pressure in a fast paced environment.
Demonstrated problem solving, decisionmaking and time management skills.
The ability to deal with customers in difficult situations.
Experience of working within a regulated, banking or financial services environment