Community Access Advisor - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We're looking for enthusiastic and motivated individuals with excellent customer service skills to join our Access Team within Adult Social Care.

This is a busy and fast paced team where every day is different. You'll enjoy a challenge and will ideally have knowledge of Adult Social Care.

If you're interested in making a difference and want a varied and rewarding role, then we may have a spot for you in our team.

A DBS check will be required for this role.

We have two positions for Community Access Advisor currently available:

Fixed term, full time contract to provide maternity cover for 12 months
Permanent part time role 3.5 days (25.5 hours) Tuesday afternoon, Wednesday, Thursday and Friday

Role Responsibilities

Use of the three conversations model, in line with the Care Act legislation Information and advice
To gain an understanding of what is important to the person, their families, carers and support them to make connections and build relationships
Using a wide and diverse specialist knowledge base to provide options and positive outcomes to support them to live as independently as possible
Provide information, advice, and signposting by connecting with local resources and explore innovative solutions for prevention strategies
Complete referrals to internal and external organisations via telephone or written communication and on occasion, the need may arise for facetoface interaction with organisations
Research, share and maintain information regarding community services
To recognise and manage potentially emotional, stressful and complex situations in relation to callers, where there may be barriers to communication, including those who exhibit signs of confusion, aggression, distress, or violence
Manage workflows and take responsibility for producing work within agreed time frames, whilst responding promptly to information, using initiative, and identifying and evaluating risk and escalating it where appropriate
Someone who enjoys talking to people and trying to put things right
Someone who has good customer service skills
Someone who knows about, or can quickly learn, the Adult Social Care System and community based services
Someone who can use our computerbased systems to search and record information

About The Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future.

We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people.

We're responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative.

If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:

Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years. (From April 2023 this will increase to 28, and 32 days after 5 years)
Holiday Purchase Scheme.
Our Professional Development Centre provides access to courses such as inhouse management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
Cycle to Work Scheme.
Health Cashplan.
MK Advantage benefits package a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.

Blue Light Card

Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more

SmartGo

Aimed at encouraging lowcarbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
Homebuy Scheme (for eligible roles).
A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
Childcare Subsidy.