Customer Service Representative - Windsor, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Windsor, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Market leading FMCG business with a global footprint

An excellent opportunity to grow your career in a supportive environment

About Our Client:

My Client is a renowned global FMCG company that has delighted consumers with its wide array of innovative and iconic products.

With a rich history dating back to its inception in early 1900s, the company has consistently demonstrated its ability to adapt, innovate, and expand its reach across the globe.

Recognised for its commitment to quality, creativity, and a diverse portfolio of brands.

This business have modern offices, in a great location close to public transport links and with free parking.

Customer Service Representative (12 Mth Contract), Windsor.

All areas of B2B Customer Service
Order management of a portfolio of accounts from order receipt through to invoicing/dispatch
Management of sales conditions in SAP based on input from sales: standard pricing and discounts for these customers;
Checking each order is correct from a pricing perspective before processing & checking correct stock has been ordered and is available;
Offering customer service to both external customers and internal departments;
Maintain relationship with sales teams to ensure orders are correct first time

- delivery updates/problems, product information and pricing;

Resolve aftersales queries on pricing, refusals, short deliveries;
Collaboration with Finance to ensure credit claims are dealt with and creating credit notes: returns, damages, price and stock differences;
Daily contact with Logistics Service Provider, customers and sales regarding customer

- deliveries.

Maintaining a database of Customer Information

The Successful Applicant:

Customer Service Representative (12 Mth Contract), Windsor.
- **You will be available and able to commit to a 12 Month Fixed Term Contract**:

Excellent interpersonal and active listening skills, clear communication skills, attention to detail
Customer Service, preferably in a fast paced consumer market where you have been dealing with a physical product
Good systems skills including good Excel (ideally VLookUps and Pivots) and SAP is preferable
You will be available to work in the office 4 days a week.

You will already have the right to work fulltime in the UK for the next 12 months, sponsorship will not be possible.

What's on Offer:

Salary circa £27,000 to £30,000 plus excellent package and work environment.