Customer Service Coordinator - Wakefield, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Wakefield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Coordinator

National Supply Chain / Industrial business
Wakefield based

- £32,000 - £35,000

Monday to Friday

Client Details

Page Group are pleased to be working in partnership with a market leading, national supply chain business who support the manufacturing / industrial sector.

Based in Wakefield, they are looking to appoint a Customer Service Coordinator to oversee the smoothand efficient on-boarding & renewal of new and existing customers

Description

Oversee and manage the smooth and efficient onboarding of new customers, along with contract renewals, managing the end to end process through to BAU
Set up customers on internal systems and ensure their details are kept up to date
Management of 2fte including diary management who help ensure a trouble free onboarding for new customers
Plan the end to end onboarding for new customers, ensuring timescales are within contractual agreements, and key actions take place
Communicate effectively with customers during the onboarding process and signpost next actions, providing support throughout
Work closely with key internal stakeholders to ensure onboarding process is smooth and effective
Ensure customers first orders meet expectations, reviewing each onboarding to finds areas for change and improvement
Manage any customer issues throughout the onboarding period
Ensure customers receive an excellent level of service and a smooth onboarding journey at all times

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