Customer Experience Assistant - Basingstoke, Hampshire, United Kingdom - Diligenta

Description

Customer Service Representative
Mon-Friday, 9am-5pm

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.

Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.

Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains.

Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
Flexible hours are available to suit your availability, work life balance and wellbeing.
We offer 31 days holiday (including bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services

Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

Our Customer Service Representatives could cover both voice to customer and back office administrative activities.

The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.

Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.

Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.

Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.

Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point.

We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important.

We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

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