After Sales Service Support - Newry, United Kingdom - Environmental Products & Services

Environmental Products & Services

Verified Company

Newry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description:

Key Responsibilities:

Assist the management of Field Service Technicians
Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies.
Invoicing.
Dispatching Parts.
Maintain KPI's with Customer Satisfaction Surveys and promote good relations with all customers.
Promote maintenance contracts and all other sales by the company.
Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.

Requirements:

Proven customer support experience or experience in a related role.
Excellent communication skills, both verbal and written.
Strong problemsolving and decisionmaking abilities.
Ability to multitask and work well under pressure.
Proficiency in using customer service software and CRM systems.
Ability to work independently as well as part of a team.

Benefits:

Private Health Insurance for the successful applicant, his/her Partner, and children (up to the age of 25) after a 9month qualifying period.
Death in Service Life Insurance after the qualifying period.
30 Days Paid Holidays per annum.
NEST Pension scheme.

Join our team and become part of a dynamic and supportive work environment

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Pay:
£25,000.00-£30,000.00 per year

Benefits: