Complaints Officer - London, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract to start on until with a possible extension.

JOB PURPOSE:

To support services to fulfil the performance management framework, and provide assurance that adequate performance systems are in place to fulfil corporate and statutory requirements.

To support the Performance Analyst in ensuring that managers can effectively understand and manage their business in order to deliver value for money services that are responsive to customers and strategic priorities.

MAIN RESPONSIBILITIES:

Enable services to plan and performance manage their business effectively and efficiently.

Provide advice to managers across the organisation on a wide range of performance issues including target setting, data collection, benchmarking, inspection preparation, value for money assessment and quality assurance.

Ensure that information collected is relevant and utilised.

Identify areas where services may need more intensive support, based on an assessment of risk, and broker support from across the Business Analysis team, and other teams across the service.

Critically analyse data collected from a wide range of sources (financial, performance, customer feedback) to provide managers with insight into performance issues, and to identify action to address.

To do this Performance Officers will need to develop an understanding of a wide range of service areas across the organisation and be responsive to service needs, developing strong working relationships with managers across the organisation.

To ensure that the organisation has quality and timely information to make effective business decisions.

This will be a key role for ensuring that the organisation delivers high quality value for money services, and prioritises resources effectively.

Support services in fulfilment of the performance management framework and provide assurance that adequate performance management systems are in place to fulfil corporate and statutory performance management standards.

Project manage necessary reporting processes to ensure that the organisation complies with reporting requirements set by Government, regulators and auditors.

This will typically involve making sure that services have the right processes in place to respond to requirements, and carrying out appropriate and proportionate quality assurance.

Understand and keep abreast of changing national agendas and legislation to ensure that the organisation fulfils requirements as efficiently and effectively as possible.

Based on an assessment of risk, provide assurance on the data collection and quality systems that services have in place to senior managers.

Where issues and risks of poor data quality are identified, work with services to improve systems and processes.

Produce targeted performance reports as required to highlight issues and areas of risk to senior managers.

RQ

Salary:
£24.53 per hour

Work Location:
In person

Reference ID:

RQ