Customer Service Officer - London, United Kingdom - Your Place

Your Place
Your Place
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We're looking for a Customer Services Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time


About the role


Based within the customer service team, this role provides a high quality first point of contact for residents and other callers contacting or visiting the organisation, dealing with a broad range of housing management, property maintenance and repairs enquiries, providing accurate and timely information and documentation when needed.


This role will also assist colleagues in providing an efficient and responsive service to residents and visitors, providing administrative support, and creating or maintaining records as required.


Salary:
£23,367 - £25,000


Contract:
Permanent


Hours:
Full-time, 37.5 hours per week, rotating shift pattern from Monday to Sunday.

Location:
Canning Town in Newham, London


Other responsibilities include

  • To provide a professional and friendly reception service to visitors, dealing with enquiries and preparing refreshments for visitors as appropriate.
  • To deal with and respond to customer enquiries on a range of housing, and repair issues, including:
  • Rents, Accommodation and service charges: answer routine queries, provide general advice on payment and arrears issues, print and hand out account statements, etc.
  • Repairs and maintenance: answer general enquiries, take repair requests, place works orders, monitor job completion, general liaison with residents, contractors and colleagues on progress approve repair invoices, etc.
  • Tenure issues: answer routine enquiries and provide general advice, send out guidance leaflets, log reports of nuisance and antisocial behaviour and CCIA on Inform
  • To sign post and or book appointments for residents to meet up with their keyworkers if query is to do with their support.

About you

  • Experience of office administration systems
  • Strong organisational skills, with the ability to meet deadlines and prioritise workloads.
  • Demonstrate a positive, flexible approach to team working.
  • Ability to communicate with residents and colleagues effectively.
  • Ability to provide customer focussed and responsive services.
  • Ability to organise and prioritise own workload with minimum supervision
  • Willingness to work flexible hours to meet the needs of the service
  • Patient and proactive
  • Demonstrate a positive attitude towards your own development including embracing the personal development review process
  • Housing qualification or similar, or willing to undertake these qualifications desirable but not essential
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