Support Engineer - Horley, United Kingdom - Agility Recruitment

Agility Recruitment
Agility Recruitment
Verified Company
Horley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are recruiting for a Support Engineer on behalf of the world's largest AEC (Architecture, Engineering & Construction) and Manufacturing global technology and service providers, with over 400,000 subscribed customers.

They employ over 550 employees across32 offices globally. Due to continuous growth, they are now looking for a Support Engineer to join their team.

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Job title: Support Engineer

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Salary: £28,000

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Location: Home Working / Remote Working
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Industry: SaaS / Digital Construction


The purpose of this Support Engineer is to contribute to the increased profitability and development of their customer base by delivering a range of pre and post-sales support services and providing excellent internal support.

To utilise in depth technicalexperience and work with the teams across the business to enhance the company's service and support offerings.


Your duties will include:

  • Providing a high standard of presales and postsales support of software and software services to customers and colleagues using effective oral and written communication.
  • Manage the resolution of customer support cases ensuring that outcomes are communicated clearly to each customer.
  • Producing technical mixed media collateral to assist in the provision of support.
  • Manage the liaison with and escalation to internal and external resources when required to resolve a customer support case.
  • Providing advice on deployment, installation, configuration of the software portfolio.
  • Organising technical information whilst liaising directly with the customer to develop solutions.
  • Conduct web demonstrations of products as required by line manager
The successful Support Engineer will have the following skills/experience Good problem-solving skills

  • Previous customer service/Support and/or CAD knowledge/experience
  • Good communication skills and comfortable talking to customers
  • Microsoft Windows, Microsoft office and a general interest in computers and software
  • Direct customer interaction, with an appreciate of the skills required to provide a good service to the end user
  • Previous experience working with taskbased management
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