- Provide and receive complex information, persuasive, motivational, negotiating and training skills are required
- Provide and receive highly complex sensitive or contentious information, agreement or cooperation is required; significant barriers to acceptance
- Reports on performance management relating to targets, operational activities and makes presentations using a range of information from a variety of sources; negotiate with internal or external bodies or agencies contracts and/or SLAs.
- Resolving complex contract management issues, dealing with sensitive issues complaints re waiting times or appointments.
- Uses highly developed negotiating, influencing and persuasive skills in order to communicate multi stranded and highly sensitive business/service information organisation redesign/change, discontinuation of service;
- Negotiates complex business plans and co-ordination across service/agencies, dealing with challenges regarding patient length of stays, patient pathways or with reluctant patients and families with regard to placement in most appropriate environment.
- Understanding of and commitment to equality of opportunity and good working relationships.
- Ensure all communications and engagement work is inclusive, putting specific arrangements in place to engage with those groups and/or individuals that are harder to reach and making reasonable adjustments where necessary (ie for specific service user groups).
- Uphold organisational policies and principles on the promotion of equality.
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality
- Providing and receiving highly complex information to and from people and communities, including hard to reach / seldom heard groups, in order to ensure the effective use of mechanisms for obtaining feed-back on mental health services, taking into account barriers to understanding.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
- Able to work under pressure, cope with unpredictable work patterns and deal with urgent issues.
- Able to gain confidence and credibility with professionals.
- Ability to travel regularly between office bases and service provider sites in line with demands of post.
- Ability to work flexibly in order to meet the needs of the service
- A full clean UK driving licence
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
- Able to provide feedback on performance in an assertive, tactful and constructive manner.
- Able to work autonomously as well as part of a team.
- Degree or equivalent relevant experience
- Knowledge of health service management, staff and project management including change management- to post graduate diploma level equivalent.
- Evidence of continuing professional development
- Broad experience in engagement and co-production work.
- Developing and leading partnerships and stakeholder management
- Working with diverse communities and different minority groups.
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Effective verbal communication skills able to present information to senior managers, health and social care professionals, patients and carers
- Effective written communication skills able to prepare reports, plans and policies
- Excellent interpersonal skills
- Able to manage meetings and address performance issues
- Able to work to tight deadlines
- Numerate with excellent analytical skills
- Ability to develop strong working relationships, internally and externally
- Demonstrable leadership skills
- IT literacy and able to use relevant software packages (Microsoft)
- Strong negotiation skills, and conflict resolution ability
- Good understanding of health and social care systems
- Understanding of relevant legislation, policy and guidance relating to public engagement
- Innovative practice and up to date knowledge of developments in Engagement
- Broad understanding of commissioning processes
- Demonstrated capability to plan over short, medium and long-term timeframes
- Experience of staff management and the ability to manage multi-agency, multi- disciplinary project teams
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales
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Mental Health Co-production/Engagement Lead - Ipswich, United Kingdom - NHS Suffolk and North East Essex ICB
Description
Job summary
Are you looking for an interesting and exciting role whereyou can utilise your fantastic communication skills to influence coproductionand engagement within mental health transformation programmes?
We are looking for an enthusiastic and motivated individualwith developing leadership skills and experience of co-production to join ourteam working across mental health providers including health, social care and Voluntary,Community, Faith and Social Enterprise sector.
We need:
An individual with the ability to think creatively and workin a varied and fast paced environment, who can demonstrate leadershipqualities with experience of leading projects.
Someone with strong communication skills and experience ofworking with a diverse range of people and services.
You Will:
Build and develop relationships with individuals and localcommunity groups to explore the lived experience of people who use our mentalhealth services.
Be driven and committed to the continuous improvement ofpatient experience in mental health services including the use of systems, processes,and written report to review and analyse patient experience data, identifyingoutcomes and impact measures.
Please note, due to the ongoing cost reduction programme and restructure underway at SNEE ICB (due to end in Summer 2024), prior consideration for this role may be given to existing staff who are affected by this programme and this role may be removed from the recruitment process at any time.
Main duties of the job
This post will play a key role working with theco-production and engagement teams within health and social care, supportservices, operational teams and senior management to lead and embed theparticipation and co-production journey in the Suffolk and North East Essex.
The post holder will support mental health services andexisting lived experience groups to build and maintain relationships indelivering transformation plans and to amplify the voice of lived experience inthe design, improvement and delivery of services. The role will involveengagement with our local population and have direct contact with service usersand carers.
The post holder will use their excellent communicationskills and pro-active approach to influence and strengthen co-productionactivity within transformation plans.This will include working closely with health trusts, social care andother partner organisations across Suffolk and North East Essex to identify andpromote creative delivery of co-produced services.
About us
The NHS Suffolk and North East Essex ICB plan and buy healthcare services for over one million people. Working within a total budget of £ per year, we serve some of the poorest and wealthiest communities in the UK.
In addition to consolidating our own resources and expertise, we are also building powerful alliances with our partners in the local government, healthcare, community and voluntary sectors. Because we know that together, we can achieve the best possible health outcomes.
We are committed to providing a supportive work environment where employees are able to work to the best their abilities. We value professional development and care about health and wellbeing of our staff with many initiatives in place to make us an employer of choice and an organisation that employees are proud to be part of.
Job descriptionJob responsibilities
The SNEE Mental HealthCo-production/Engagement Lead will work as part of a dynamic team to support effectivemental health co-production and engagement within the Suffolk and North EastEssex Integrated Care Board (SNEE ICB).
You will be responsible for thedevelopment of highly specialist engagement plans to support the strategic prioritiesfor the ICB, underpinned by extensive knowledge and experience of workingwithin health and care.
Youwill have responsibility for the strategic and tactical processes, striking aperfect a balance between service development, quality improvement, patientexperience and outcomes.
This role supports the ICB indriving transformation as well ensuring value for money in planning, commissioning,and service development. You will be working within a complex environment,across the organisation, to develop long term plans for co-production andpeople and community involvement. Buildingon a combination of subject matter expertise and technical skills you willdevelop engagement plans to ensure service user experience is embedded at alllevels. Leading high quality, expert andstrategic engagement alongside other senior colleagues working across the ICBand its partners, designing work programmes and delivery plans to achieve outcome-basedaccountability.
You will adopt a matrix approachto ensure strategic work plans across SNEE are also embedded within the threeAlliances to inform the strategic development of the work.
You will be responsible for havingengagement and co-production oversight into the plans which support thedevelopment of mental health services across Suffolk and North East Essex. The role will require collaborative workingwith partner organisations, including the NHS mental health trusts (EssexPartnership University Trust (EPUT) and Norfolk and Suffolk Foundation Trust(NSFT), acute hospitals and the VCSE.
Supporting key partners and system engagement willbe a key part of the role, ensuring the views of our residents inform the jointcommissioning and provision of services.
You will be expected to promote the vision,objectives, and priorities of both the ICB and the Mental Health Collaborativesto staff, our partners, and the public and inspire others by role modellingorganisational values at all times. Youwill promote a culture of value for money, outcome-based customer focus andcontinuous improvement.
Thejob description and person specification are an outline of the tasks,responsibilities and outcomes required of the role. The job holder will carry out any other dutiesas may reasonably be required by their line manager.
The job description and person specification maybe reviewed on an ongoing basis in accordance with the changing needs of theDepartment and the Organisation.
Person SpecificationCommunication Skills
Essential
Desirable
Equality and Diversity
Essential
Desirable
Other
Essential
Desirable
Knowledge, Training & Experience
Essential
Desirable
Autonomy
Essential
