Jobs

    Customer Assistance Coordinator - Greater Manchester, United Kingdom - Euro London Appointments

    Euro London Appointments
    Euro London Appointments Greater Manchester, United Kingdom

    3 weeks ago

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    Description
    Customer Services Coordinator German- £26,000 -£30,000
    • Wigan/Hybrid 3 days on siteOur client, an established multinational based in Wigan are looking to recruit a fluent English/German speaker for their Customer Service Team.
    Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
    Delivering a high standard of service to all aspects of the Business
    • Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .
    • To handle and resolve customer complaints/enquiries in a timely and accurate manner Timely delivery of solutions which match the customer's needs and meet their objectives.

    Within the role you will be expected to:

    • Fluent in German / English both spoken and written
    • Be confident to address difficult situations using the telephone as a first method of communication to the customer.
    • Oversee Customer's projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination.
    • Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.
    • You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.
    Please note that we can only consider applicants who already hold a full UK work permit.
    Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. To enquire about other vacancies please visit our website at
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