- Provision of 1st line Service Desk Support to Internal and External Customers and Systems for all hardware platforms, operating systems, database management systems managed by the Team
- Triage & First Response to logged IT Helpdesk tickets
- Proactive daily checks across enterprise infrastructure
- Password Management (account creation, password resets, troubleshooting)
- Basic call resolution (Disk space increases, service restarts etc..)
- Fault logging with external suppliers
- Backup management
- Initial troubleshooting
- Escalation to 2nd line support and on call teams as required
- Work together with your Line Manager to develop and enhance your knowledge and skill sets.
- May be required to work at other Company Sites, Customer sites or Datacentres on occasion
- Candidates should have experience in some of the following areas
- A Minimum of 1 year in a Technical Role
- Positive, enthusiastic and supportive individual.
- Experience managing and triaging tickets on a first line help desk
- Developing troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills.
- Ability to take ownership of and progress issues
- Ability to organise personal workload to meet agreed timescales and working under pressure
- Team Player
- Basic understanding and experience of
- Microsoft Operating System Administration
- Administration of Microsoft applications & services (Active Directory, IIS, Services)
- Anti-Virus
- Backup technology
- Server hardware
- Networking concepts and terminology
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1st Line Support Engineer 24/7 - Liverpool, United Kingdom - System C
Description
Description
System C is the UK's leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years' experience.
Our Health division solutions use leading-edge technologies - including mobile, wearables, instant messaging, and machine learning - to radically redesign services and the way clinicians and patients interact together.
The Technical Operations Team are responsible for the design, installation, and support for all hardware & software to internal and external customers of SystemC, this includes Operating Systems, Databases and Applications.
We are looking for a talented individual to work alongside fellow consultants in the Technical Support Team on a 24/7/365 rota supporting & managing critical enterprise level infrastructure and middleware.
The successful candidate will be provided with on-the-job & industry training for all supported hardware, operating systems, databases\applications and must be available to work on a 24/7/365 Rota including evening and night shifts, including weekends.
Our culture and ways of working reflect and embed the practices and methodologies of our company - where pace, intelligence and agility are all both expected and valued.
Duties and Responsibilities:
Skills required:
1st Line Support Engineer 24/7 professionals in Liverpool
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ALAN JOHN JACOB
IT Support engineer/ Service desk/ ICT