Enhanced Access Service Coordinator - West Lancashire District, United Kingdom - OWLS CIC
Description
Job summary
We are seeking an additional team member to join the Access Service Team on a short term basis.
The position is fixed term until 31st March 2024 and will require flexibility in hours and ability to drive across sites.
Main duties of the job
The postholder would be responsible for contributing to the coordination of staff; appointments and service delivery across West Lancashire.
We are looking for someone with experience and knowledge of GP Practice, equipped with effective organisation skills; experience of EMIS or similar Primary Care systems and wanting to work within a positive proactive team.
About us
OWLS CIC is West Lancashire GP Federation was created to enhance the delivery of health and care services to our local population.
Key Duties & Responsibilities
To undertake service coordination for the OWLS contracted Access Services to ensure high quality of provision across multiple sites both within and out of hours
Participate in the onboarding and induction of new staff
Liaise with locum agencies
Coordinate staffing through rota management
Communicate to staff information on rotas and available / short notice gaps
To be responsible for the management of all referrals within the Access Serviceswithin 48 hours post clinics
Conduct audits of referrals and tasks generated by clinics with robust checks and escalation of any delays breakdown in processes
Support the coordination of the supplies and the stock systems at each site
Coordinate the clinical audits with the nominated lead GP
Site audits of environment to include health & safety checks and the assurance of infection control
Provide data reports for the OWLS Clinical Governance Committee including patient surveys at request from your manager or for other meetings or requirements
Ensure any incidents and complaints are managed in accordance with the OWLS Policies and Procedures
Attend meetings with the Access staff/teams which may be scheduled out of hours
Ensure all alerts and significant communications are shared and cascaded within the Access Service Teams
To provide coordination and support to the multiple sites and members of staff who operate at a weekend and evenings within the Access Service and have close liaison with the weekend supervisors
Troubleshoot in times of need to ensure service provision is continual and be the first point of contact for staff members that require support within hours (Monday-Saturday) and as part of an on-call rota
Assist in the development of standard operating procedures to ensure we deliver robust and effective processes to contribute to the provision of a high-quality service.
Participate in the on-call rota with team members alongside management.
Job Types:
Part-time, Fixed term contract
Contract length: 4 months
Part-time hours: 18 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
In person
Application deadline: 12/11/2023
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