CRM Executive - Southampton, United Kingdom - Carnival UK

Carnival UK

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding.

We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

If you are passionate about marketing and keen to work in a data-driven, customer-centric, and analytical team then this role is for you.

The CRM Executive is a key member of the Guest Nurture team whose responsibility it is to drive customer retention, loyalty, and sales conversion.

Responsible for personalised communications to our guests to drive guest engagement and holiday happiness.
Responsible for maintaining the annual budget as set by the CRM Manager
Campaign.
Ensuring that all comms are produced effectively and to excellent standards.
Collaborate with our customer insight team for targeting selections, deliver analysis and report on post campaign performance

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.

This role is a CUK10 and is offered on a full time, permanent with at least two days based in our Southampton office.

About You
Fresh ideas and different perspectives are what excite us most and help us to succeed.

Alongside bringing these to the role, you'll also:

Be an analytical thinker and able to work with data to create CRM campaigns
Able to create customer focused campaigns that engage and drive response
A collaborative team player, who can manage projects end to end on time and to budget
Experience within marketing or CRM.

Being part of our team has its benefits
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

A warm welcome with full support settling in
Home and officebased hybrid working (minimum two office days)
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Employeeled networks
Employee Assistance and Wellbeing programmes
Recognition scheme with prizes and awards
Employee Discounted Cruising plus Friends and Family offers
Contributory Defined Contribution Pension scheme
Company paid Health Cash Plan and health assessment
Inhouse Occupational Health support and access to digital GP
Life Assurance
Parental and adoption leave
Childcare Voucher Scheme
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal

About Us:

Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.

As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard.

Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years.

And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose.

Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters.

We're reviewing this requirement regularly.